Cell phone insurance

<p>I lost my phone which was insured with cellc I sent all documents on the 1st of March together with the claim form that was emailed to me.I followed up on that as no one called me to tell me about the progress of the claim, and I found out that the claim was approved then they sent me an email with banking details to pay the access fee of R250 of which I did and I sent the proof of payment on the 7th of march, hence the email was sent to me the 6th of march . a week after that I got an SMS that my phone is on its way to be delivered after I made multiple follow ups. It has been more than three weeks waiting for my phone and everytime I call Csurance they also promise to call me back and no one ever does. Cellc service is disgusting sorry to say!!! But I feel disrespected as customer . I need someone to sort this ASAP.</p> <p> </p>