cell phone giving problems

Cell C,

As per Lerato from Cell c repair facility, she advise me that only the store are giving out the LOAN phones, Greenstone Cell c, been told that they not giving out the LOAN phones so as Lerato suggested that I should go to another store I am not happy with that because its still Cell c. I am not receiving the correct information from Cell c store and the retentions dep and the repair dep.

Please advise urgently.

Good afternoon Cell C,

As per our discussion with Siyanda from follow-up department, he suggested that I should return the phone back to the nearest store and call follow up dep to speak to the store manager so the they can give me alternative phone/LOAN phone while booking the device in for checking.

I will go to Cell C greenstone tomorrow between 13:00 and 14:00pm 20/08/2020.

I would like Cell c to confirm this on email so I can take the device back with a proof from Cell C.

I will print all the correspondence and take them with to your store.

I will unfortunately look into the following options tomorrow:

1. Cell C will have to revise the upgrade and give me the phone I have requested initially or 2. If there is no LOAN phone that cell c can assist with, I will leave the phone with the store and will request for upgrade cancellation and termination.

Morning Cell C, I see upgrade contract has been activated yesterday but my issues are not resolved as yet. I fail to understand how could my contract be activated where as Cell c failing to resolve my issue. So now cell c is expecting me to pay at the end of the month?

This is a reminder that until this phone is replaced or fixed I will be unable to pay.

Thank you

Good afternoon Cell C,

I see upgrade contract has been activated yesterday but my issues are not resolved as yet.

I fail to understand how could my contract be activated where as Cell c failing to resolve my issue.

So now cell c is expecting me to pay at the end of the month