Cell Phone Contract Despute

Good day

I have a contract with Cell C. We defaulted last year with our payments although we did inform there customer centre. I am currently working and I want to pay of the phone. It has not has service for about a year and when we call in, we are informed that the matter has been escalated to a law firm. My critic is simply the fact that Cell C is quick to take matters to court when this could've been easily resolved if the matter was kept internally. My request now is for Cell C to perform monthly stop orders so I can pay take over my mothers account with them and pay it off.

In this process I must note that I have been affected as my credit score has miraculously decreased when the account was not even held at my name in the first pale.

Please fix my credit score and secondly can we make an arrangement to settle this debt with the next 3 months as we have been calling the customer centre, and they all say the matter is with legal.