MM
Margaret M
1 reviews | Active since Mar 2016
14 Mar 2016, 09:12
cell phone contract
Good day kindly assist I had a contract with cell c which I wanted to cancel it. I called cell c to ask 4 cancellation amount they said I must pay the amount of R999.50 to settle my account which I paid,when I call again to check if my account was cancelled they told me yes but I still need to pay r152 for this month fee I lost the phone two months back last month I pay the full amount of r192 which I know is for the previous month but why must I pay again for the line that was cut off two months back cause I call immediately when I lost the phone to ask them to cut the line & when I ask for the settlement I was told that is for the last 12 month from my contract.
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Replies (1)Cell C's replyOfficial
14 Mar 2016, 10:08Hello Lekgala1982,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Mar 2016, 10:08
Official
Hello Lekgala1982,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
