lK
lorraine K

1 reviews | Active since Mar 2017

03 Jan 2018, 10:34

cell phone: *** - data bundles not registering

18 Dec Airtime Topup Airtime ********** 547 149.00 5,805.95 Cr - no sms received from CellC confirming recharge. 22 Dec Airtime Topup Airtime ********** 547 149.00 10,425.30 Cr - no sms received from CellC confirming recharge 28 Dec Airtime Topup Airtime ********** 547 149.00 7,411.45 Cr 1.20 - no sms received from CellC confirming recharge. I do not download anything, or watch movies on my phone, there is no way i can use 3 gigs of data in 11 days. now i call the call centre and i am told, too bad you used the bundles there is nothing we can do to help you, I asked for a detailed usage report and i am told i have to wait for three days and call back if i do not get an sms , not even a phone call, i will get an sms as feedback. Today I received an sms telling me about the recharges for the month of December, I assume this is the resolution to my complaint? I am sick and tired of CellC, their dont care attitude, no one is willing to investigate, or give me a benefit of the doubt that there might be a system issue, everyone that i speak to already knows that the answer , and that is I am wrong and CellC is right! its very disheartening to deal with a company that does not care for customers. I have been with this company since 2006, I cancelled my contracts because of the bad service and network problems, for the life of me I cannot understand why i am still with you, I think its time i move over to Telkom, CellC is clearly sick of my money

I want my money back or my Data!!!!

0
Replies (3)
Cell C
Cell C's reply03 Jan 2018, 10:44
Official

Our team will investigate your query and provide you with feedback with the aim of resolving this matter.

Regards
Cell C | DA

lK
lorraine K's update04 Jan 2018, 09:34
Reviewer Update
while you at it, please cancel the contract for number: ********** with Immediate effect. Please do not put the number on prepaid, I want nothing to do with CellC, put it on permanent disconnection. I regret ever doing business with CellC! I had 3 contracts with you at some point, I am kicking myself for not leaving sooner
Cell C
Cell C's reply05 Jan 2018, 08:17
Official

Theodora confirmed that she has contacted you and the matter is resolved.

Regards

Cell C | DA