TM
Tlotlo M
1 reviews | Active since Mar 2022
11 Jun 2025, 22:06
Cell or tymebank
Saying I'm disappointed is an understatement. I was hacked upon my enquiry we picked up that a Sim swop was done on my contract Sim. But how does one manage to process a Sim swop in my absence? How did they pass my security questions?
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
12 Jun 2025, 07:15Dear Tlotlo Mase,
Thank you for bringing this to our attention.
Please accept our sincere apology for the distress and inconvenience caused by this incident. Your concern is completely understandable, and we take such matters very seriously. Our team will investigate how a SIM swap was processed without your knowledge or consent. This includes a full review of how the request was authenticated and whether proper security protocols were followed.
To assist you further, please respond privately with the following information:
- ID number
- Cell C number in question
- Alternative contact number
Once we receive the requested information, the matter will be escalated for a thorough investigation.
Regards,
Cell C | GN
Thank you for bringing this to our attention.
Please accept our sincere apology for the distress and inconvenience caused by this incident. Your concern is completely understandable, and we take such matters very seriously. Our team will investigate how a SIM swap was processed without your knowledge or consent. This includes a full review of how the request was authenticated and whether proper security protocols were followed.
To assist you further, please respond privately with the following information:
- ID number
- Cell C number in question
- Alternative contact number
Once we receive the requested information, the matter will be escalated for a thorough investigation.
Regards,
Cell C | GN
Best regards,
Cell C's reply12 Jun 2025, 07:15
Official
Dear Tlotlo Mase,
Thank you for bringing this to our attention.
Please accept our sincere apology for the distress and inconvenience caused by this incident. Your concern is completely understandable, and we take such matters very seriously. Our team will investigate how a SIM swap was processed without your knowledge or consent. This includes a full review of how the request was authenticated and whether proper security protocols were followed.
To assist you further, please respond privately with the following information:
- ID number
- Cell C number in question
- Alternative contact number
Once we receive the requested information, the matter will be escalated for a thorough investigation.
Regards,
Cell C | GN
Thank you for bringing this to our attention.
Please accept our sincere apology for the distress and inconvenience caused by this incident. Your concern is completely understandable, and we take such matters very seriously. Our team will investigate how a SIM swap was processed without your knowledge or consent. This includes a full review of how the request was authenticated and whether proper security protocols were followed.
To assist you further, please respond privately with the following information:
- ID number
- Cell C number in question
- Alternative contact number
Once we receive the requested information, the matter will be escalated for a thorough investigation.
Regards,
Cell C | GN
Best regards,