TF
Tony F
1 reviews | Active since Oct 2016
18 Oct 2016, 17:11
Cell Number de-registered!
<p>All of a sudden since 13/10/2016, my prepaid sim displayed "no service". I went into the CellC branch at Sandton City and was told that I needed to do a sim swap as my sim card needed replacing. The staff member went to a terminal to check my number, came back and told me that my cell number was de-registered and could not be found on the system; therefore the sim swap could not be done. Why CellC de-registered my number for no reason, I don't know. Now waiting for CellC to contact me and re-instate my number!</p>
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Replies (3)
Cell C's replyOfficial
19 Oct 2016, 07:05Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply19 Oct 2016, 07:05
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
19 Oct 2016, 10:54Maropeng has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply19 Oct 2016, 10:54
Official
Maropeng has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
TF
Tony F's updateReviewer Update
19 Oct 2016, 15:48Maropeng was still unable to re-instate/re-activate my cell nr which is still de-registered off the CellC network displaying "No Service"!
I am disappointed that CellC still can't resolve this problem.
How difficult can this be?
TF
Tony F's update19 Oct 2016, 15:48
Reviewer Update
Maropeng was still unable to re-instate/re-activate my cell nr which is still de-registered off the CellC network displaying "No Service"!
I am disappointed that CellC still can't resolve this problem.
How difficult can this be?