OM
Osborne M

1 reviews | Active since Jun 2011

13 Jun 2017, 16:00

CELL MUST COLLECT THIER DEVICE AND SIM CARD

<p>After an upgrade and receival of the device, now Cell C consultants are not willing to assist me. I have had too many disputes with Cell C in the previous months and to-date. Today I spend close to 45 minutes on the line being transferred from department to department, where I had to talk to the following so called consultants; Nonpu Bengu, Sinehlahla Dlamini, Kay Njilo, Mpumi Sibisi and closure was made with Mpho Sepilo #Ref CCD150608. What I wanted from Cell C, was to activate the sim card, but they all couldn't help me. Cell C has too many departments which add less value and I am surely this increases their overhead costs. I find it difficult to have a simple consultant who doesn't even know a preamble of a CPC act nor less details. NOW I WANT CELL C TO COME AND COLLECT THEIR DEVICE AND SIM CARD AND CANCEL THEIR CONTRACT. BECAUSE OF THEIR LESS VALUE SERVICE</p>

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Replies (1)
Cell C
Cell C's reply13 Jun 2017, 16:07
Official

Hi Osborne

We have referred this matter to one of our team members for assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN