RO
Ricky O
1 reviews | Active since Aug 2019
15 Jan 2020, 23:38
Cell most Pathetic Service when it comes to fibre
Cellc is by far the most pathetic fibre service provider i have dealt with in my life, the customer service consultants are absolutely pathetic and have no manners and a stinking attitude like seriously. Cellc messed up my line and all i wanted to do was reset my router so i could continue with my work, the first consultant told me she is finishing work at 11 i must call back and when i call back they make me hold for 45minz to tell me I must call back tomorrow. Cellc is really really the pits. I want my money back or my line fixed. Or i would like to change service providers desperately i was forced to use Cellc because i had the router and the fibre box already installed in my house.
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Ricky O's updateReviewer Update
15 Jan 2020, 23:45Fibre IT support is a bunch of jokes, i emailed to change my acc information because they were billing someone that is not even me every single month and i have tried about 100000 to change it and emailed and nothing, they cannot fix my internet or bill the correct account, i mean what system are you even using , what people are you employing to represent your brand as a company. The service is **** my internet is still down and my work is on hold yet again because of Cellc and their pathetic service and pathetic consultants. Fix it immediately or i am cancelling my line and i am going to advise everyone of how pathetic you people are.
RO
Ricky O's update15 Jan 2020, 23:45
Reviewer Update
Fibre IT support is a bunch of jokes, i emailed to change my acc information because they were billing someone that is not even me every single month and i have tried about 100000 to change it and emailed and nothing, they cannot fix my internet or bill the correct account, i mean what system are you even using , what people are you employing to represent your brand as a company. The service is **** my internet is still down and my work is on hold yet again because of Cellc and their pathetic service and pathetic consultants. Fix it immediately or i am cancelling my line and i am going to advise everyone of how pathetic you people are.
Cell C's replyOfficial
16 Jan 2020, 09:14Good day Tia
Thank you for getting in touch with Cell C.
And we regret to hear of the unpleasant customer experience you have received.
Our team will be in contact to assist.
Do expect further communication.
^YM
Thank you for getting in touch with Cell C.
And we regret to hear of the unpleasant customer experience you have received.
Our team will be in contact to assist.
Do expect further communication.
^YM
Cell C's reply16 Jan 2020, 09:14
Official
Good day Tia
Thank you for getting in touch with Cell C.
And we regret to hear of the unpleasant customer experience you have received.
Our team will be in contact to assist.
Do expect further communication.
^YM
Thank you for getting in touch with Cell C.
And we regret to hear of the unpleasant customer experience you have received.
Our team will be in contact to assist.
Do expect further communication.
^YM