GM
Garth M

1 reviews | Active since Feb 2021

23 Feb 2021, 12:12

Cell Money received and my line still closed 24 hours later

I Have Paid Cell C to unblock my line 24 Hours ago and my line is still blocked. I have made numerous calls to their collections department to consultants. None of them are able to put me in contact with a team manager, or manager. I have spoken to Lindilishle, and she made empty Promises and send a request yesterday for her manager to contact me, i have not been contacted. 4 Calls yesterday and same story told. My proof of payment was sent to (***) yesterday. They confirmed receipt of my proof of payment, and still refuse to open my line.

They confirmed today that my payment is reflecting in their account, and they still haven't opened my line.

I spoke to Megan this morning and she assured me in 30min my line will be open. Its 1.5 hours later and still my line is blocked. I asked to speak to her Manager Thandi Magubane and she said she cant give me her direct line number or email address.

24 Hours after receiving payment, Cell C still has not unblocked my line. None of the advisors are willing to connect me with their managers. none of their managers has come back to me.

IM STILL CALLING AND WAITING!!!!!!! and they say the same story over and over and over !!!!!

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Replies (1)
Cell C
Cell C's reply23 Feb 2021, 13:06
Official
Hi Garth

Your line has been reactivated. Please restart your device.

Have a lovely day further.

^SM