wJ
wesley J
1 reviews | Active since Aug 2015
02 Apr 2025, 13:36
Cell misleading clients
My wife took a contract out with cell telephonically. She was told by sales agent that cell c did not have stock of the accessories that came with the package(watch and earpods) and that they would be delivered after the device. 3 months back and forth, we find out we need to contact Samsung for the accessories. We did and Samsung advised that cell needs to issue a new accessories claim as the original had expired. After 137 calls to cell c, we finally get response whereby they admit the agent misled us, and they would have the matter resolved within 48 hours. Gave us a case number on 26/03/25, up to date 02/04/25, 76 calls later, still no response from cellc. The agent asks for our numbers so that a manager can contact us and absolutely nothing. Cell C clearly approves of the unprofessional behaviour of agents to make sales and they clearly show no interest in resolving this matter. Bradley and Irene whom my wife and I spoke to both guaranteed us that they would sort the matter out and get back to us before end of business on Monday and Tuesday respectively. And still nothing!
Helpful (0)
Replies (72)0
Replies (72)
Cell C's replyOfficial
02 Apr 2025, 14:02Dear Wesley Jacobs,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you and your wife have experienced. This is certainly not the level of service we strive to provide.
In order for us to address this matter effectively, we kindly request the account holder’s ID number or the Cell C number in question. This will allow us to investigate the issue thoroughly and conduct a proper aftersales follow-up.
We appreciate your patience and look forward to resolving this matter as soon as possible.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you and your wife have experienced. This is certainly not the level of service we strive to provide.
In order for us to address this matter effectively, we kindly request the account holder’s ID number or the Cell C number in question. This will allow us to investigate the issue thoroughly and conduct a proper aftersales follow-up.
We appreciate your patience and look forward to resolving this matter as soon as possible.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply02 Apr 2025, 14:02
Official
Dear Wesley Jacobs,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you and your wife have experienced. This is certainly not the level of service we strive to provide.
In order for us to address this matter effectively, we kindly request the account holder’s ID number or the Cell C number in question. This will allow us to investigate the issue thoroughly and conduct a proper aftersales follow-up.
We appreciate your patience and look forward to resolving this matter as soon as possible.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you and your wife have experienced. This is certainly not the level of service we strive to provide.
In order for us to address this matter effectively, we kindly request the account holder’s ID number or the Cell C number in question. This will allow us to investigate the issue thoroughly and conduct a proper aftersales follow-up.
We appreciate your patience and look forward to resolving this matter as soon as possible.
Kind regards,
Cell C | GM
Best regards,
wJ
wesley J's updateReviewer Update
02 Apr 2025, 14:05All this information has been given over 50 times! Over 100 calls with both my wife and myself and cellc on a conference call. So DO NOT claim this is not the level of service that cellc gives clients!!!! The number in question is ***, contact me on ***
wJ
wesley J's update02 Apr 2025, 14:05
Reviewer Update
All this information has been given over 50 times! Over 100 calls with both my wife and myself and cellc on a conference call. So DO NOT claim this is not the level of service that cellc gives clients!!!! The number in question is ***, contact me on ***
wJ
wesley J's updateReviewer Update
02 Apr 2025, 14:06All this information has been given over 50 times! Over 100 calls with both my wife and myself and cellc on a conference call. So DO NOT claim this is not the level of service that cellc gives clients!!!! The number in question is ***, contact me on ***
wJ
wesley J's update02 Apr 2025, 14:06
Reviewer Update
All this information has been given over 50 times! Over 100 calls with both my wife and myself and cellc on a conference call. So DO NOT claim this is not the level of service that cellc gives clients!!!! The number in question is ***, contact me on ***
Cell C's replyOfficial
02 Apr 2025, 14:11We understand your frustration and sincerely apologize for any inconvenience caused. We would appreciate the opportunity to assist you in resolving this matter.
To proceed, please provide us with the ID number associated with the issue.Thank you for your cooperation, and we look forward to assisting you further.
Kind regards,
Cell C | NT
To proceed, please provide us with the ID number associated with the issue.Thank you for your cooperation, and we look forward to assisting you further.
Kind regards,
Cell C | NT
Best regards,
Cell C's reply02 Apr 2025, 14:11
Official
We understand your frustration and sincerely apologize for any inconvenience caused. We would appreciate the opportunity to assist you in resolving this matter.
To proceed, please provide us with the ID number associated with the issue.Thank you for your cooperation, and we look forward to assisting you further.
Kind regards,
Cell C | NT
To proceed, please provide us with the ID number associated with the issue.Thank you for your cooperation, and we look forward to assisting you further.
Kind regards,
Cell C | NT
Best regards,
wJ
wesley J's updateReviewer Update
02 Apr 2025, 14:13***, contact me on ***. My wife is currently not well and on heavy medication.
wJ
wesley J's update02 Apr 2025, 14:13
Reviewer Update
***, contact me on ***. My wife is currently not well and on heavy medication.
Cell C's replyOfficial
02 Apr 2025, 14:24Thank you for providing your ID number and contact information. We sincerely apologize for the inconvenience you’ve faced, especially given your current personal situation.Rest assured, we will prioritize your case and ensure that we resolve this matter as quickly as possible. One of our representatives will contact you on *** to assist further.We truly appreciate your patience and understanding during this time.
Kind regards,
Cell C | NT
Kind regards,
Cell C | NT
Best regards,
Cell C's reply02 Apr 2025, 14:24
Official
Thank you for providing your ID number and contact information. We sincerely apologize for the inconvenience you’ve faced, especially given your current personal situation.Rest assured, we will prioritize your case and ensure that we resolve this matter as quickly as possible. One of our representatives will contact you on *** to assist further.We truly appreciate your patience and understanding during this time.
Kind regards,
Cell C | NT
Kind regards,
Cell C | NT
Best regards,
wJ
wesley J's updateReviewer Update
02 Apr 2025, 14:48Now once again, after 3 months of back and forth, multiple calls, again call issues a reference number and ignores the fact that I asked to be contacted. And then they stand on this platform and state this is not the type of service they provide, yet they clearly proving it is EXACTLY HOW THEY CONDUCT BUSSINESS
wJ
wesley J's update02 Apr 2025, 14:48
Reviewer Update
Now once again, after 3 months of back and forth, multiple calls, again call issues a reference number and ignores the fact that I asked to be contacted. And then they stand on this platform and state this is not the type of service they provide, yet they clearly proving it is EXACTLY HOW THEY CONDUCT BUSSINESS
Cell C's replyOfficial
02 Apr 2025, 14:56We sincerely apologize for the ongoing frustration you’ve experienced with our service. We completely understand your frustration, especially after multiple calls and reference numbers without receiving the proper follow-up. This is certainly not the standard we aim to provide, and we regret that we have not met your expectations.
Please be assured that we are prioritizing your case and will ensure that a representative contacts you directly to resolve this issue. We understand how important this matter is, and we are committed to addressing it promptly.
Thank you for your patience, and we will do our best to restore your confidence in our service.
Regards
Cell C | NT
Please be assured that we are prioritizing your case and will ensure that a representative contacts you directly to resolve this issue. We understand how important this matter is, and we are committed to addressing it promptly.
Thank you for your patience, and we will do our best to restore your confidence in our service.
Regards
Cell C | NT
Best regards,
Cell C's reply02 Apr 2025, 14:56
Official
We sincerely apologize for the ongoing frustration you’ve experienced with our service. We completely understand your frustration, especially after multiple calls and reference numbers without receiving the proper follow-up. This is certainly not the standard we aim to provide, and we regret that we have not met your expectations.
Please be assured that we are prioritizing your case and will ensure that a representative contacts you directly to resolve this issue. We understand how important this matter is, and we are committed to addressing it promptly.
Thank you for your patience, and we will do our best to restore your confidence in our service.
Regards
Cell C | NT
Please be assured that we are prioritizing your case and will ensure that a representative contacts you directly to resolve this issue. We understand how important this matter is, and we are committed to addressing it promptly.
Thank you for your patience, and we will do our best to restore your confidence in our service.
Regards
Cell C | NT
Best regards,
wJ
wesley J's updateReviewer Update
02 Apr 2025, 15:00Yet every month we are diligently paying our bill only to be treated with this unprofessional and disrespect from cellc. 3 months and still nothing. Breach of contract on cellc side and you don't have the decency to make a phone call!
wJ
wesley J's update02 Apr 2025, 15:00
Reviewer Update
Yet every month we are diligently paying our bill only to be treated with this unprofessional and disrespect from cellc. 3 months and still nothing. Breach of contract on cellc side and you don't have the decency to make a phone call!
Cell C's replyOfficial
02 Apr 2025, 15:43Our support team will contact you shortly.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
Cell C's reply02 Apr 2025, 15:43
Official
Our support team will contact you shortly.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
wJ
wesley J's updateReviewer Update
02 Apr 2025, 16:34So once again, same ******* story and no result! Phandagile called me giving me the same ******* story the previous agents gave me and still have NO RESULTS! I REQUESTED TO SPEAK TO A MANGAER AND IM TOLD THERE NO MANAGER AVAILABLE!!! CELLC'S LACK OF PROFFESSIONALISM AND CUSTOMER CONSIDERATION IS PATHETIC AND CLEARLY, CELLC STANDS BY TGE MISLEADING, ********* BEHAVIOUR OF THEIR STAFF.
wJ
wesley J's update02 Apr 2025, 16:34
Reviewer Update
So once again, same ******* story and no result! Phandagile called me giving me the same ******* story the previous agents gave me and still have NO RESULTS! I REQUESTED TO SPEAK TO A MANGAER AND IM TOLD THERE NO MANAGER AVAILABLE!!! CELLC'S LACK OF PROFFESSIONALISM AND CUSTOMER CONSIDERATION IS PATHETIC AND CLEARLY, CELLC STANDS BY TGE MISLEADING, ********* BEHAVIOUR OF THEIR STAFF.
Cell C's replyOfficial
02 Apr 2025, 17:15Kindly be advised that, according to our support team’s feedback, the matter is under investigation with the relevant stakeholders involved. Once feedback is available, we will update you accordingly. We understand your frustration and that this matter has been ongoing for a long time; however, we ask for your patience while the process unfolds.
Kind regards,
Cell C | GM
Kind regards,
Cell C | GM
Best regards,
Cell C's reply02 Apr 2025, 17:15
Official
Kindly be advised that, according to our support team’s feedback, the matter is under investigation with the relevant stakeholders involved. Once feedback is available, we will update you accordingly. We understand your frustration and that this matter has been ongoing for a long time; however, we ask for your patience while the process unfolds.
Kind regards,
Cell C | GM
Kind regards,
Cell C | GM
Best regards,
wJ
wesley J's updateReviewer Update
04 Apr 2025, 12:58Friday........ And once again an empty promise of resolving this matter from cellc! Same story as over the past 3 months! CellC says they will investigate and get back to you but as usual they never do! The absolute worst company when it comes to resolving issues they created and dealing with the lies their staff tell clients to get sales
wJ
wesley J's update04 Apr 2025, 12:58
Reviewer Update
Friday........ And once again an empty promise of resolving this matter from cellc! Same story as over the past 3 months! CellC says they will investigate and get back to you but as usual they never do! The absolute worst company when it comes to resolving issues they created and dealing with the lies their staff tell clients to get sales
Cell C's replyOfficial
04 Apr 2025, 13:05Dear Wesley Jacobs
We sincerely apologize for the ongoing frustration you’ve experienced. We understand your disappointment and regret the delay in resolving your issue.
Please be assured that our support team is actively working on this matter and will get back to you as soon as possible. We appreciate your patience as we address your concerns.
Kind regards,
Cell C | NT
We sincerely apologize for the ongoing frustration you’ve experienced. We understand your disappointment and regret the delay in resolving your issue.
Please be assured that our support team is actively working on this matter and will get back to you as soon as possible. We appreciate your patience as we address your concerns.
Kind regards,
Cell C | NT
Best regards,
Cell C's reply04 Apr 2025, 13:05
Official
Dear Wesley Jacobs
We sincerely apologize for the ongoing frustration you’ve experienced. We understand your disappointment and regret the delay in resolving your issue.
Please be assured that our support team is actively working on this matter and will get back to you as soon as possible. We appreciate your patience as we address your concerns.
Kind regards,
Cell C | NT
We sincerely apologize for the ongoing frustration you’ve experienced. We understand your disappointment and regret the delay in resolving your issue.
Please be assured that our support team is actively working on this matter and will get back to you as soon as possible. We appreciate your patience as we address your concerns.
Kind regards,
Cell C | NT
Best regards,
wJ
wesley J's updateReviewer Update
04 Apr 2025, 13:10This is totally unacceptable!!!! 3 months and nothing but empty promises personally and publicly. I want a phone NOW!
wJ
wesley J's update04 Apr 2025, 13:10
Reviewer Update
This is totally unacceptable!!!! 3 months and nothing but empty promises personally and publicly. I want a phone NOW!
wJ
wesley J's updateReviewer Update
04 Apr 2025, 13:21So again cellc comes with their empty promises, delay tactics, lies going on 4 months and they still investigating. Yet every month they are making sure they take their subscription! Breach of contract, and they still give false promises and lies
wJ
wesley J's update04 Apr 2025, 13:21
Reviewer Update
So again cellc comes with their empty promises, delay tactics, lies going on 4 months and they still investigating. Yet every month they are making sure they take their subscription! Breach of contract, and they still give false promises and lies
Cell C's replyOfficial
04 Apr 2025, 16:15Hi Wesley,
We sincerely apologize for the frustration and inconvenience this matter has caused you. We understand how important this is, and we truly regret the delays in resolving your issue.We are actively working with the relevant teams to ensure this matter is resolved as swiftly as possible. In the meantime, we kindly ask for your patience while we investigate further.
We’ll provide you with feedback and an update as soon as possible.
Cell C | NZ
We sincerely apologize for the frustration and inconvenience this matter has caused you. We understand how important this is, and we truly regret the delays in resolving your issue.We are actively working with the relevant teams to ensure this matter is resolved as swiftly as possible. In the meantime, we kindly ask for your patience while we investigate further.
We’ll provide you with feedback and an update as soon as possible.
Cell C | NZ
Best regards,
Cell C's reply04 Apr 2025, 16:15
Official
Hi Wesley,
We sincerely apologize for the frustration and inconvenience this matter has caused you. We understand how important this is, and we truly regret the delays in resolving your issue.We are actively working with the relevant teams to ensure this matter is resolved as swiftly as possible. In the meantime, we kindly ask for your patience while we investigate further.
We’ll provide you with feedback and an update as soon as possible.
Cell C | NZ
We sincerely apologize for the frustration and inconvenience this matter has caused you. We understand how important this is, and we truly regret the delays in resolving your issue.We are actively working with the relevant teams to ensure this matter is resolved as swiftly as possible. In the meantime, we kindly ask for your patience while we investigate further.
We’ll provide you with feedback and an update as soon as possible.
Cell C | NZ
Best regards,
wJ
wesley J's updateReviewer Update
04 Apr 2025, 16:20This is the same weak response from you constantly! You leave me with no option but to seek legal action against cellc for breach of contract. As stated, I want this resolved now!!!
wJ
wesley J's update04 Apr 2025, 16:20
Reviewer Update
This is the same weak response from you constantly! You leave me with no option but to seek legal action against cellc for breach of contract. As stated, I want this resolved now!!!
Cell C's replyOfficial
05 Apr 2025, 09:42Dear Wesley Jacobs
We understand your frustration and take your concerns seriously. You're absolutely right to expect a resolution, and we sincerely regret that your experience with us has reached this point.
Our team will be in touch to provide an update and resolution to your query.
Regards,
Cell C | TM
We understand your frustration and take your concerns seriously. You're absolutely right to expect a resolution, and we sincerely regret that your experience with us has reached this point.
Our team will be in touch to provide an update and resolution to your query.
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Apr 2025, 09:42
Official
Dear Wesley Jacobs
We understand your frustration and take your concerns seriously. You're absolutely right to expect a resolution, and we sincerely regret that your experience with us has reached this point.
Our team will be in touch to provide an update and resolution to your query.
Regards,
Cell C | TM
We understand your frustration and take your concerns seriously. You're absolutely right to expect a resolution, and we sincerely regret that your experience with us has reached this point.
Our team will be in touch to provide an update and resolution to your query.
Regards,
Cell C | TM
Best regards,
wJ
wesley J's updateReviewer Update
05 Apr 2025, 09:49Again another empty fruitless response!!!! If cellc has done this to us, how many other people who do not have the know how or access to such platforms are going through the same thing? Cellc are unprofessional, *********.
wJ
wesley J's update05 Apr 2025, 09:49
Reviewer Update
Again another empty fruitless response!!!! If cellc has done this to us, how many other people who do not have the know how or access to such platforms are going through the same thing? Cellc are unprofessional, *********.
Cell C's replyOfficial
05 Apr 2025, 10:19We acknowledge your continued frustration and deeply regret that you feel your concerns have not been addressed meaningfully. Please be assured that your matter is not being taken lightly. We understand the urgency and impact this has had, and we are committed to delivering a proper resolution—not just another response.
Thank you for your continued patience, and we will be in contact shortly with specific feedback and next steps.
Regards,
Cell C | TM
Thank you for your continued patience, and we will be in contact shortly with specific feedback and next steps.
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Apr 2025, 10:19
Official
We acknowledge your continued frustration and deeply regret that you feel your concerns have not been addressed meaningfully. Please be assured that your matter is not being taken lightly. We understand the urgency and impact this has had, and we are committed to delivering a proper resolution—not just another response.
Thank you for your continued patience, and we will be in contact shortly with specific feedback and next steps.
Regards,
Cell C | TM
Thank you for your continued patience, and we will be in contact shortly with specific feedback and next steps.
Regards,
Cell C | TM
Best regards,
wJ
wesley J's updateReviewer Update
05 Apr 2025, 10:21This is the same b u l l s h I T response I've been getting ever day
wJ
wesley J's update05 Apr 2025, 10:21
Reviewer Update
This is the same b u l l s h I T response I've been getting ever day
Cell C's replyOfficial
05 Apr 2025, 10:25We regret that our efforts to assist have not met your expectations. At this stage, we have shared all the available information and are awaiting the internal resolution. We’ll reach out directly once further updates are available.
Thank you for your time and feedback.
Regards,
Cell C | TM
Thank you for your time and feedback.
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Apr 2025, 10:25
Official
We regret that our efforts to assist have not met your expectations. At this stage, we have shared all the available information and are awaiting the internal resolution. We’ll reach out directly once further updates are available.
Thank you for your time and feedback.
Regards,
Cell C | TM
Thank you for your time and feedback.
Regards,
Cell C | TM
Best regards,
wJ
wesley J's updateReviewer Update
05 Apr 2025, 10:32Which is when? Another 4 months? Until then we will not pay the subscription and I dare y'all to cut the line!
wJ
wesley J's update05 Apr 2025, 10:32
Reviewer Update
Which is when? Another 4 months? Until then we will not pay the subscription and I dare y'all to cut the line!
Cell C's replyOfficial
05 Apr 2025, 11:06Noted. We understand your position and appreciate your feedback.
Our team attempted to get in touch with you, however, you could not be reached. Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Our team attempted to get in touch with you, however, you could not be reached. Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Apr 2025, 11:06
Official
Noted. We understand your position and appreciate your feedback.
Our team attempted to get in touch with you, however, you could not be reached. Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Our team attempted to get in touch with you, however, you could not be reached. Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Best regards,
wJ
wesley J's updateReviewer Update
05 Apr 2025, 11:14NOBODY CALLED ME. ***
wJ
wesley J's update05 Apr 2025, 11:14
Reviewer Update
NOBODY CALLED ME. ***
Cell C's replyOfficial
05 Apr 2025, 11:17Thank you.
We have updated our team. Please make yourself available for our call.
Regards,
Cell C | TM
We have updated our team. Please make yourself available for our call.
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Apr 2025, 11:17
Official
Thank you.
We have updated our team. Please make yourself available for our call.
Regards,
Cell C | TM
We have updated our team. Please make yourself available for our call.
Regards,
Cell C | TM
Best regards,
wJ
wesley J's updateReviewer Update
05 Apr 2025, 11:19My phone is always on
wJ
wesley J's update05 Apr 2025, 11:19
Reviewer Update
My phone is always on
Cell C's replyOfficial
05 Apr 2025, 11:27Noted, and thank you.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Apr 2025, 11:27
Official
Noted, and thank you.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
wJ
wesley J's updateReviewer Update
05 Apr 2025, 15:19Another lie and delay tactic. 5 hours since cellc said they will call. And nothing. As usual cellc is full of lies and deceiving clients even on public platforms like this is the only think that cellc does best
wJ
wesley J's update05 Apr 2025, 15:19
Reviewer Update
Another lie and delay tactic. 5 hours since cellc said they will call. And nothing. As usual cellc is full of lies and deceiving clients even on public platforms like this is the only think that cellc does best
Cell C's replyOfficial
05 Apr 2025, 15:33Your matter remains a priority, and we’ve followed up again with the relevant team to ensure they reach out as promised.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Apr 2025, 15:33
Official
Your matter remains a priority, and we’ve followed up again with the relevant team to ensure they reach out as promised.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
wJ
wesley J's updateReviewer Update
05 Apr 2025, 15:34LIES LIES LIES. DECEIT AND DELAY IS THE ONLY THING THAT CELLC DOES PROFESSIONALLY
wJ
wesley J's update05 Apr 2025, 15:34
Reviewer Update
LIES LIES LIES. DECEIT AND DELAY IS THE ONLY THING THAT CELLC DOES PROFESSIONALLY
Cell C's replyOfficial
05 Apr 2025, 15:38We’re truly sorry you feel this way. Your feedback has not gone unnoticed, and we deeply regret that your experience has led to such disappointment.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Apr 2025, 15:38
Official
We’re truly sorry you feel this way. Your feedback has not gone unnoticed, and we deeply regret that your experience has led to such disappointment.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
wJ
wesley J's updateReviewer Update
05 Apr 2025, 15:40Have you ever tried being honest and living up to what is said in stead of continuously giving the same bull s h I T response. Cellc has been in breach of contract from the very start of this contract! And clearly does not value resolving this matter. 4 months later and still same lame responses
wJ
wesley J's update05 Apr 2025, 15:40
Reviewer Update
Have you ever tried being honest and living up to what is said in stead of continuously giving the same bull s h I T response. Cellc has been in breach of contract from the very start of this contract! And clearly does not value resolving this matter. 4 months later and still same lame responses
Cell C's replyOfficial
05 Apr 2025, 15:43While we know words may feel repetitive at this stage, please know we are still actively engaging with the team handling your case to work towards a meaningful resolution.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Apr 2025, 15:43
Official
While we know words may feel repetitive at this stage, please know we are still actively engaging with the team handling your case to work towards a meaningful resolution.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
wJ
wesley J's updateReviewer Update
05 Apr 2025, 15:43Just like how phandagile promised a manager would call me back yesterday before 3pmbwith answers and still nothing!!! Continuos lies and delay tactics
wJ
wesley J's update05 Apr 2025, 15:43
Reviewer Update
Just like how phandagile promised a manager would call me back yesterday before 3pmbwith answers and still nothing!!! Continuos lies and delay tactics
Cell C's replyOfficial
05 Apr 2025, 15:46At this stage, we have escalated your concerns to the relevant teams. As further updates become available, we will reach out directly. We kindly request your patience while we allow the process to unfold.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Apr 2025, 15:46
Official
At this stage, we have escalated your concerns to the relevant teams. As further updates become available, we will reach out directly. We kindly request your patience while we allow the process to unfold.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
wJ
wesley J's updateReviewer Update
05 Apr 2025, 15:48Lies! CELLC IS FULL OF LIES
wJ
wesley J's update05 Apr 2025, 15:48
Reviewer Update
Lies! CELLC IS FULL OF LIES
wJ
wesley J's updateReviewer Update
05 Apr 2025, 15:57Now I get a call from an agent who tries to tell me that they are waiting for feedback from sales? Sales needs to contact Samsung. O called Samsung and I got a very clear and precise description of what Samsung requires from cellc. But as usual cellc being extremely professional at delaying and lying to clients
Now I want a manager to call me now with a proper response! Or I will be taking this matter to my lawyers, as well as the ombudsman.
Now I want a manager to call me now with a proper response! Or I will be taking this matter to my lawyers, as well as the ombudsman.
wJ
wesley J's update05 Apr 2025, 15:57
Reviewer Update
Now I get a call from an agent who tries to tell me that they are waiting for feedback from sales? Sales needs to contact Samsung. O called Samsung and I got a very clear and precise description of what Samsung requires from cellc. But as usual cellc being extremely professional at delaying and lying to clients
Now I want a manager to call me now with a proper response! Or I will be taking this matter to my lawyers, as well as the ombudsman.
Now I want a manager to call me now with a proper response! Or I will be taking this matter to my lawyers, as well as the ombudsman.
Cell C's replyOfficial
05 Apr 2025, 15:58Thank you for your patience.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Apr 2025, 15:58
Official
Thank you for your patience.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
wJ
wesley J's updateReviewer Update
05 Apr 2025, 15:59I want answer now! Not later, tomorrow or another 4 months time! I am sick and tired of lies and delay tactics from cell c.
wJ
wesley J's update05 Apr 2025, 15:59
Reviewer Update
I want answer now! Not later, tomorrow or another 4 months time! I am sick and tired of lies and delay tactics from cell c.
Cell C's replyOfficial
05 Apr 2025, 16:01Noted. As mentioned, your concern remains under review, and we will be in touch with any further updates.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Apr 2025, 16:01
Official
Noted. As mentioned, your concern remains under review, and we will be in touch with any further updates.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
wJ
wesley J's updateReviewer Update
05 Apr 2025, 16:04Clearly cellc does not value any customer rights as laid out in the consumer rights act! Cellc continues to lie, deceit and delay. Cellc has breached contract from the very start and has not resolved nothing or shown any professional interest in resolving this!!!
wJ
wesley J's update05 Apr 2025, 16:04
Reviewer Update
Clearly cellc does not value any customer rights as laid out in the consumer rights act! Cellc continues to lie, deceit and delay. Cellc has breached contract from the very start and has not resolved nothing or shown any professional interest in resolving this!!!
Cell C's replyOfficial
05 Apr 2025, 16:06Noted. Your comments have been recorded, and as previously communicated, we will provide further updates as they become available.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Apr 2025, 16:06
Official
Noted. Your comments have been recorded, and as previously communicated, we will provide further updates as they become available.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
wJ
wesley J's updateReviewer Update
05 Apr 2025, 16:08I said I want a manager to call me now ****it
wJ
wesley J's update05 Apr 2025, 16:08
Reviewer Update
I said I want a manager to call me now ****it
Cell C's replyOfficial
05 Apr 2025, 16:25Noted. Your request has been escalated.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply05 Apr 2025, 16:25
Official
Noted. Your request has been escalated.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
wJ
wesley J's updateReviewer Update
05 Apr 2025, 18:09So the call I recieved from cellc further confirms the lies cellc tells clients privately and publicly here on this platform. Cellc stated that they sent all information to relevant departments for investigation and results. The supervisor from sales called, saying he only just got informed of this matter and was asking me what transpired and what is the query about. CELLC CONTINUES TO LIE, MISLEAD, DELAY, DECEIVE CLIENTS AND TAKE NO PROFESSIONAL APPROACH TO ANYTHING! THEY FURTHER BREACH CONTRACT AND EVERY LAW IN REGARDS TO CONSUMER PROTECTION ACT
wJ
wesley J's update05 Apr 2025, 18:09
Reviewer Update
So the call I recieved from cellc further confirms the lies cellc tells clients privately and publicly here on this platform. Cellc stated that they sent all information to relevant departments for investigation and results. The supervisor from sales called, saying he only just got informed of this matter and was asking me what transpired and what is the query about. CELLC CONTINUES TO LIE, MISLEAD, DELAY, DECEIVE CLIENTS AND TAKE NO PROFESSIONAL APPROACH TO ANYTHING! THEY FURTHER BREACH CONTRACT AND EVERY LAW IN REGARDS TO CONSUMER PROTECTION ACT
Cell C's replyOfficial
06 Apr 2025, 09:14Dear Wesley Jacobs,
As per communication, our consultant is handling this matter and will contact you on Monday to provide feedback.
Regards,
Cell C | PN
As per communication, our consultant is handling this matter and will contact you on Monday to provide feedback.
Regards,
Cell C | PN
Best regards,
Cell C's reply06 Apr 2025, 09:14
Official
Dear Wesley Jacobs,
As per communication, our consultant is handling this matter and will contact you on Monday to provide feedback.
Regards,
Cell C | PN
As per communication, our consultant is handling this matter and will contact you on Monday to provide feedback.
Regards,
Cell C | PN
Best regards,
wJ
wesley J's updateReviewer Update
06 Apr 2025, 09:22Cell C’s reply06 Apr 2025 at 09:14Dear Wesley Jacobs,
As per communication, our consultant is handling this matter and will contact you on Monday to provide feedback.
Regards,
Cell C | PN.
This is CELLC'S response. Replying privately to now avoid public view
As per communication, our consultant is handling this matter and will contact you on Monday to provide feedback.
Regards,
Cell C | PN.
This is CELLC'S response. Replying privately to now avoid public view
wJ
wesley J's update06 Apr 2025, 09:22
Reviewer Update
Cell C’s reply06 Apr 2025 at 09:14Dear Wesley Jacobs,
As per communication, our consultant is handling this matter and will contact you on Monday to provide feedback.
Regards,
Cell C | PN.
This is CELLC'S response. Replying privately to now avoid public view
As per communication, our consultant is handling this matter and will contact you on Monday to provide feedback.
Regards,
Cell C | PN.
This is CELLC'S response. Replying privately to now avoid public view
Cell C's replyOfficial
07 Apr 2025, 08:20Dear Wesley Jacobs
Yes, that is correct, our team is handling the matter and will ensure that they revert to you with feedback. Our team will be in touch.
Regards
Cell C | MP
Yes, that is correct, our team is handling the matter and will ensure that they revert to you with feedback. Our team will be in touch.
Regards
Cell C | MP
Best regards,
Cell C's reply07 Apr 2025, 08:20
Official
Dear Wesley Jacobs
Yes, that is correct, our team is handling the matter and will ensure that they revert to you with feedback. Our team will be in touch.
Regards
Cell C | MP
Yes, that is correct, our team is handling the matter and will ensure that they revert to you with feedback. Our team will be in touch.
Regards
Cell C | MP
Best regards,
wJ
wesley J's updateReviewer Update
07 Apr 2025, 08:30Dear Wesley Jacobs
Yes, that is correct, our team is handling the matter and will ensure that they revert to you with feedback. Our team will be in touch.
Regards
Cell C | MP
Another private response from cellc, agreeing that they do so to avoid public view of their responses. Hiding their unprofessional and deceiving manner of bussiness
Yes, that is correct, our team is handling the matter and will ensure that they revert to you with feedback. Our team will be in touch.
Regards
Cell C | MP
Another private response from cellc, agreeing that they do so to avoid public view of their responses. Hiding their unprofessional and deceiving manner of bussiness
wJ
wesley J's update07 Apr 2025, 08:30
Reviewer Update
Dear Wesley Jacobs
Yes, that is correct, our team is handling the matter and will ensure that they revert to you with feedback. Our team will be in touch.
Regards
Cell C | MP
Another private response from cellc, agreeing that they do so to avoid public view of their responses. Hiding their unprofessional and deceiving manner of bussiness
Yes, that is correct, our team is handling the matter and will ensure that they revert to you with feedback. Our team will be in touch.
Regards
Cell C | MP
Another private response from cellc, agreeing that they do so to avoid public view of their responses. Hiding their unprofessional and deceiving manner of bussiness
wJ
wesley J's updateReviewer Update
07 Apr 2025, 10:0510am and still no call or feedback!!!
wJ
wesley J's update07 Apr 2025, 10:05
Reviewer Update
10am and still no call or feedback!!!
wJ
wesley J's updateReviewer Update
07 Apr 2025, 10:52So I call in to cellc, after a 45minute call and 17 transfers to different departments, another empty promise by manager to call me back, then a consultant from the sales department tells me that there is no record of my case number on the system not attached to I'd number and contract number. What bull s h I T is this? CellC are the biggest ****S IN THE INDUSTRY
wJ
wesley J's update07 Apr 2025, 10:52
Reviewer Update
So I call in to cellc, after a 45minute call and 17 transfers to different departments, another empty promise by manager to call me back, then a consultant from the sales department tells me that there is no record of my case number on the system not attached to I'd number and contract number. What bull s h I T is this? CellC are the biggest ****S IN THE INDUSTRY
Cell C's replyOfficial
07 Apr 2025, 11:48Rest assured, our team is actively working on the case and will call you back with feedback. The reference number for your case is ***.
Cell C | MP
Cell C | MP
Best regards,
Cell C's reply07 Apr 2025, 11:48
Official
Rest assured, our team is actively working on the case and will call you back with feedback. The reference number for your case is ***.
Cell C | MP
Cell C | MP
Best regards,
wJ
wesley J's updateReviewer Update
07 Apr 2025, 11:51And the same bull s h I T story once again.n4 months cellc has been giving us the run around and is still doing it! Getting *********** agents to call giving me the same story about investigating, after been told this exact same story over and over again
wJ
wesley J's update07 Apr 2025, 11:51
Reviewer Update
And the same bull s h I T story once again.n4 months cellc has been giving us the run around and is still doing it! Getting *********** agents to call giving me the same story about investigating, after been told this exact same story over and over again
wJ
wesley J's updateReviewer Update
07 Apr 2025, 17:55So cellc calls me, saying that they agree that we were suppose to get the watch and that they are "trying" to sort it out. The watch as advertised was a free gift with the phone, but now they are saying that my premium will increase by R100..... They continuously show how they blatantly **** and deceive clients. How is it free if we must now pay R100 extra monthly? To be clear, the R100 is not the issue, it is the principle of the sale which stated FREE WATCH, now cellc wants to suddenly increase the tarrif. The how many other customers have they **** to and stole R100 extra from every month? All these calls are recorded and I want a call recording as is my right as a client and I will post this on all social media platforms and supply it to the ombudsman. Now I want a call back immediately with a formal response
wJ
wesley J's update07 Apr 2025, 17:55
Reviewer Update
So cellc calls me, saying that they agree that we were suppose to get the watch and that they are "trying" to sort it out. The watch as advertised was a free gift with the phone, but now they are saying that my premium will increase by R100..... They continuously show how they blatantly **** and deceive clients. How is it free if we must now pay R100 extra monthly? To be clear, the R100 is not the issue, it is the principle of the sale which stated FREE WATCH, now cellc wants to suddenly increase the tarrif. The how many other customers have they **** to and stole R100 extra from every month? All these calls are recorded and I want a call recording as is my right as a client and I will post this on all social media platforms and supply it to the ombudsman. Now I want a call back immediately with a formal response
wJ
wesley J's updateReviewer Update
07 Apr 2025, 18:24Simpiwe mahlasela **** and said he tried multiple times to contact me. He called me once, his cell reception was terrible. He said he will call back and he never did, yet he updated the system saying he tried multiple times. Further proof of how cellc and their staff lie to and about clients.
wJ
wesley J's update07 Apr 2025, 18:24
Reviewer Update
Simpiwe mahlasela **** and said he tried multiple times to contact me. He called me once, his cell reception was terrible. He said he will call back and he never did, yet he updated the system saying he tried multiple times. Further proof of how cellc and their staff lie to and about clients.
Cell C's replyOfficial
08 Apr 2025, 07:31Hi Wesley Jacobs
We apologize for the disruption in the call. Our team will reach out to you once more to continue providing assistance.
Regards
Cell C | MP
We apologize for the disruption in the call. Our team will reach out to you once more to continue providing assistance.
Regards
Cell C | MP
Best regards,
Cell C's reply08 Apr 2025, 07:31
Official
Hi Wesley Jacobs
We apologize for the disruption in the call. Our team will reach out to you once more to continue providing assistance.
Regards
Cell C | MP
We apologize for the disruption in the call. Our team will reach out to you once more to continue providing assistance.
Regards
Cell C | MP
Best regards,
wJ
wesley J's updateReviewer Update
08 Apr 2025, 07:33I want a call and answers now!!! ***
wJ
wesley J's update08 Apr 2025, 07:33
Reviewer Update
I want a call and answers now!!! ***
Cell C's replyOfficial
08 Apr 2025, 09:46Our team will be in touch.
Cell C | MP
Cell C | MP
Best regards,
Cell C's reply08 Apr 2025, 09:46
Official
Our team will be in touch.
Cell C | MP
Cell C | MP
Best regards,
wJ
wesley J's updateReviewer Update
08 Apr 2025, 17:18I am really at Whit's end with cellc. Ntombi calls me, finalising everything this morning, and now after 5pm she calls me and then advises me that cellc is not responsible for the accessories from Samsung, the sales agent did not advise on the process and now she wants to say that the problem lies with us and Samsung! I ask to speak a manager and she tells me that there is no manager. As Samsung stated, cellc needs to issue a new claim voucher, but this Ntombi tells me it's not CELLC'S responsibility! The Samsung promotion cannot be taken without the cellc contract, therefore the promotion is part of the contract. So how the hell can it not be cellc problem? But what can we expect from a company that is so *********.
wJ
wesley J's update08 Apr 2025, 17:18
Reviewer Update
I am really at Whit's end with cellc. Ntombi calls me, finalising everything this morning, and now after 5pm she calls me and then advises me that cellc is not responsible for the accessories from Samsung, the sales agent did not advise on the process and now she wants to say that the problem lies with us and Samsung! I ask to speak a manager and she tells me that there is no manager. As Samsung stated, cellc needs to issue a new claim voucher, but this Ntombi tells me it's not CELLC'S responsibility! The Samsung promotion cannot be taken without the cellc contract, therefore the promotion is part of the contract. So how the hell can it not be cellc problem? But what can we expect from a company that is so *********.
wJ
wesley J's updateReviewer Update
09 Apr 2025, 09:00And still no response or solution! Cell c is full of lies
wJ
wesley J's update09 Apr 2025, 09:00
Reviewer Update
And still no response or solution! Cell c is full of lies
wJ
wesley J's updateReviewer Update
09 Apr 2025, 12:41It is now 1240 and cellc still has not contacted me regarding my query. I called in gave my reference / case number and the agent says it's not on the system!!!! WHAT THE HELL IS GOING ON
wJ
wesley J's update09 Apr 2025, 12:41
Reviewer Update
It is now 1240 and cellc still has not contacted me regarding my query. I called in gave my reference / case number and the agent says it's not on the system!!!! WHAT THE HELL IS GOING ON
Cell C's replyOfficial
09 Apr 2025, 13:30Dear Wesley,
We sincerely apologize for the delay in resolving your query and the confusion you've experienced regarding your reference number. We completely understand your frustration, and this is certainly not the level of service we aim to provide. Please rest assured that we are treating your matter with the highest priority. Our team is actively working on this, and we’ll make sure to keep you updated as we resolve the issue as quickly as possible.
Regards,
Cell C | GN
We sincerely apologize for the delay in resolving your query and the confusion you've experienced regarding your reference number. We completely understand your frustration, and this is certainly not the level of service we aim to provide. Please rest assured that we are treating your matter with the highest priority. Our team is actively working on this, and we’ll make sure to keep you updated as we resolve the issue as quickly as possible.
Regards,
Cell C | GN
Best regards,
Cell C's reply09 Apr 2025, 13:30
Official
Dear Wesley,
We sincerely apologize for the delay in resolving your query and the confusion you've experienced regarding your reference number. We completely understand your frustration, and this is certainly not the level of service we aim to provide. Please rest assured that we are treating your matter with the highest priority. Our team is actively working on this, and we’ll make sure to keep you updated as we resolve the issue as quickly as possible.
Regards,
Cell C | GN
We sincerely apologize for the delay in resolving your query and the confusion you've experienced regarding your reference number. We completely understand your frustration, and this is certainly not the level of service we aim to provide. Please rest assured that we are treating your matter with the highest priority. Our team is actively working on this, and we’ll make sure to keep you updated as we resolve the issue as quickly as possible.
Regards,
Cell C | GN
Best regards,
wJ
wesley J's updateReviewer Update
09 Apr 2025, 13:38I have been hearing this bull s h I T for the past 4 weeks. I want a call with an resolution now!
wJ
wesley J's update09 Apr 2025, 13:38
Reviewer Update
I have been hearing this bull s h I T for the past 4 weeks. I want a call with an resolution now!
Cell C's replyOfficial
09 Apr 2025, 14:01Please bear with us, you will be contacted and a resolution will be provided.
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
Cell C's reply09 Apr 2025, 14:01
Official
Please bear with us, you will be contacted and a resolution will be provided.
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
wJ
wesley J's updateReviewer Update
09 Apr 2025, 14:15I want a resolution now!!! This issue has been going on for 4 months!!!
wJ
wesley J's update09 Apr 2025, 14:15
Reviewer Update
I want a resolution now!!! This issue has been going on for 4 months!!!
Cell C's replyOfficial
09 Apr 2025, 14:30Our team is working to resolve the issue as soon as possible.
Regards,
Cell C | GN
Regards,
Cell C | GN
Best regards,
Cell C's reply09 Apr 2025, 14:30
Official
Our team is working to resolve the issue as soon as possible.
Regards,
Cell C | GN
Regards,
Cell C | GN
Best regards,
wJ
wesley J's updateReviewer Update
09 Apr 2025, 14:40My wife stated to your agents and manager Irene that she is giving me this matter to handle because she is not well. And yet you call her while she is highly medicated and give her some bull s h I T story! Which is totally different to what Ntombi discussed yesterday! I want a call now on *** to get clarification. Making any agreement with someone who is medicated is against the law. But then again, this is cellc, they only do ******* things
wJ
wesley J's update09 Apr 2025, 14:40
Reviewer Update
My wife stated to your agents and manager Irene that she is giving me this matter to handle because she is not well. And yet you call her while she is highly medicated and give her some bull s h I T story! Which is totally different to what Ntombi discussed yesterday! I want a call now on *** to get clarification. Making any agreement with someone who is medicated is against the law. But then again, this is cellc, they only do ******* things
Cell C's replyOfficial
09 Apr 2025, 15:33We sincerely apologize for the distress this has caused. Your request has been forwarded to our team for further assistance.
Regards
Cell C | GN
Regards
Cell C | GN
Best regards,
Cell C's reply09 Apr 2025, 15:33
Official
We sincerely apologize for the distress this has caused. Your request has been forwarded to our team for further assistance.
Regards
Cell C | GN
Regards
Cell C | GN
Best regards,
wJ
wesley J's updateReviewer Update
09 Apr 2025, 15:39Cellc agent Ntombi is rude and disrespectful! I asked to speak to her manager and she refuses! Cellc is a disgusting ********* company and their employees disrespect is constantly covered up by cellc management
wJ
wesley J's update09 Apr 2025, 15:39
Reviewer Update
Cellc agent Ntombi is rude and disrespectful! I asked to speak to her manager and she refuses! Cellc is a disgusting ********* company and their employees disrespect is constantly covered up by cellc management
Cell C's replyOfficial
13 Apr 2025, 17:07Hi Wesley Jacobs
We apologize for the unpleasant experience that you had with one of our agents. It is by no means the experience we aim to provide to our customers.
Our records show that the team has been in touch to inform you that the watch has been ordered and is expected to be delivered. They will continue to provide updates as needed.
Regards
Cell C | MP
We apologize for the unpleasant experience that you had with one of our agents. It is by no means the experience we aim to provide to our customers.
Our records show that the team has been in touch to inform you that the watch has been ordered and is expected to be delivered. They will continue to provide updates as needed.
Regards
Cell C | MP
Best regards,
Cell C's reply13 Apr 2025, 17:07
Official
Hi Wesley Jacobs
We apologize for the unpleasant experience that you had with one of our agents. It is by no means the experience we aim to provide to our customers.
Our records show that the team has been in touch to inform you that the watch has been ordered and is expected to be delivered. They will continue to provide updates as needed.
Regards
Cell C | MP
We apologize for the unpleasant experience that you had with one of our agents. It is by no means the experience we aim to provide to our customers.
Our records show that the team has been in touch to inform you that the watch has been ordered and is expected to be delivered. They will continue to provide updates as needed.
Regards
Cell C | MP
Best regards,