Cell ****** me

Bought data earlier today and I was advised that it was not activated it was used for an out of bundle rate or something I couldn’t make sense of… I have a text message confirming that it was activated I am stuck outside need to open the gate I spent almost an hour on the phone with Ntokozo and agent from Johannesburg CBD call center who kept placing me on hold and not taking me forward with my query requested to speak with someone senior she said she will get a manager and to my surprise while I was speaking to Nomcebo whom I assumed is a manager only to learn she is a coach she asked me to send an email or WhatsApp screenshot of the proof of the text message and I told her again that I don’t have data the reason for me to call is to find out what happened to the bundle I am no further than where I was this is the most pathetic service I ever had.