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Tiisetso T
1 reviews | Active since Jun 2021
09 Jun 2021, 08:01
CELL Mall@Reds IS ***********, I paid R5708.97 to CLOSE THE ACCOUNT BUT THEY DIDNT SEND IT TO THE ACCOUNT DEPARTMENT
I AM A LOYAL CUSTOMER OF CELL C SINCE 2015,Now I have such hate for it , HATE!!!! AFTER LOOSING MY JOB AND RECEIVING MY LUMPSUM I WENT 27feb2021 TO THE MALL@REDS BRANCH TO CLOSE MY ACCOUNT. THEY TOLD ME TO PAY R5708.97 TO SETTLE MY ACCOUNT AND THEY WILL EMAIL MY DETAILS AND CLOSE IT. I PAID THEY SCANNED MY DETAILED BUT NOW I GOT THE MOST TRAUMATISING CALL THAT I’M HANDED OVER. THE LADIES DIDN’T SEND MY DETAILS NOW I’M STUCK WITH THIS PROBLEM.
This is not my fault but I’m stuck with the bill, after avoiding to by asking to settle my bill, now it’s just as if “ on the system it shows the money but it’s as if you just paid your account in advance because the consultant didn’t email to the accounts department and also didn’t link your data account to your device account which has the money” THE LADY THAT EXPLAINED WAS THANDEKA AT MALL@Reds branch 09.June.2021
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
09 Jun 2021, 09:05Hi Tiisetso
Thank you for contacting Cell C.
We apologize for the frustration this has caused you, we will transfer the areas amount to the "owing" number you will then be removed from the list.
^NH
Thank you for contacting Cell C.
We apologize for the frustration this has caused you, we will transfer the areas amount to the "owing" number you will then be removed from the list.
^NH
Cell C's reply09 Jun 2021, 09:05
Official
Hi Tiisetso
Thank you for contacting Cell C.
We apologize for the frustration this has caused you, we will transfer the areas amount to the "owing" number you will then be removed from the list.
^NH
Thank you for contacting Cell C.
We apologize for the frustration this has caused you, we will transfer the areas amount to the "owing" number you will then be removed from the list.
^NH
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Tiisetso T's updateReviewer Update
09 Jun 2021, 09:43That doesn’t solve that the account was not closed, now , if you transfer the account it will debit the remaining money from the R5708.97. The issue is that my account was debiting as per normal, that means the money including the data, airtime and all that wasn’t even used. The R5708 was a settlement account that now is just and advance payment leading to account being arrears in the future. Please call me to solve this matter *** , thank you kindly for the response let’s solve the matter
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Tiisetso T's update09 Jun 2021, 09:43
Reviewer Update
That doesn’t solve that the account was not closed, now , if you transfer the account it will debit the remaining money from the R5708.97. The issue is that my account was debiting as per normal, that means the money including the data, airtime and all that wasn’t even used. The R5708 was a settlement account that now is just and advance payment leading to account being arrears in the future. Please call me to solve this matter *** , thank you kindly for the response let’s solve the matter
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Tiisetso T's updateReviewer Update
09 Jun 2021, 09:45Zero six one four four one two eight four zero , my number
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Tiisetso T's update09 Jun 2021, 09:45
Reviewer Update
Zero six one four four one two eight four zero , my number
Cell C's replyOfficial
09 Jun 2021, 10:27Noted , we will be in touch.
^NH
^NH
Cell C's reply09 Jun 2021, 10:27
Official
Noted , we will be in touch.
^NH
^NH
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Tiisetso T's updateReviewer Update
10 Jun 2021, 13:45On the call I was told that the branch gave me a WRONG settlement amount. That I should’ve been told to pay R7000 something... I am so emotionally stressed I feel I am living nightmare after clearly explaining to the branch to close my account. I must not be expected to pay for the employees mistakes especially when I was given an amount and instructions on where to pay. I can understand the data sim card amount but I will not and unable to pay an extra amount when I was given an amount in the store. I can pay for the R900+ data sim but nothing else. IT IS NOT MY FAULT. CellC is punishing me for a mistake I didn’t commit. Worse I am UNEMPLOYED, which I explained the day I got the settlement amount.
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Tiisetso T's update10 Jun 2021, 13:45
Reviewer Update
On the call I was told that the branch gave me a WRONG settlement amount. That I should’ve been told to pay R7000 something... I am so emotionally stressed I feel I am living nightmare after clearly explaining to the branch to close my account. I must not be expected to pay for the employees mistakes especially when I was given an amount and instructions on where to pay. I can understand the data sim card amount but I will not and unable to pay an extra amount when I was given an amount in the store. I can pay for the R900+ data sim but nothing else. IT IS NOT MY FAULT. CellC is punishing me for a mistake I didn’t commit. Worse I am UNEMPLOYED, which I explained the day I got the settlement amount.
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Tiisetso T's updateReviewer Update
10 Jun 2021, 13:47The call was unfortunately cut, I had a panic attack
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Tiisetso T's update10 Jun 2021, 13:47
Reviewer Update
The call was unfortunately cut, I had a panic attack
Cell C's replyOfficial
10 Jun 2021, 14:43Hi Tiiseto
Sincere apologies about that.
We are currently liaising with the store and will get back to you.
^MM
Sincere apologies about that.
We are currently liaising with the store and will get back to you.
^MM
Cell C's reply10 Jun 2021, 14:43
Official
Hi Tiiseto
Sincere apologies about that.
We are currently liaising with the store and will get back to you.
^MM
Sincere apologies about that.
We are currently liaising with the store and will get back to you.
^MM
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Tiisetso T's updateReviewer Update
23 Jun 2021, 10:30I am waiting for you to get back to me.
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Tiisetso T's update23 Jun 2021, 10:30
Reviewer Update
I am waiting for you to get back to me.