cell is pathetic

I'm totally done with waiting,its been since January that cases were escalated and I haven't received any feedback on my network,epic bundles,data bundles and airtime going missing, should I be saying after I was told by an agent that I should not load airtime its been 3 weeks now that I haven't recharged , I've been patient for 3 months now and I feel its been too long, i made it clear to myself that this is going nowhere!!! I would like a refund on my airtime from January for wasting my time and humiliating me in additional!! And I will change my network ... Stop escalating network cases its too late for that please contact me at 8:am that the only suitable.. I would be expecting feedback asap and my airtime back into my account<br>