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williem P

1 reviews | Active since Aug 2014

15 Apr 2024, 08:45

Cell is is ******* and service is extremely poor

2 months back I cancel my cell C Contract as it was on the 24 month the last month .To my surprise the contract was not cancel and another Debit order was deducted for R377 that put y contract on its 25 month 1 month past its contract date then today on the 15 April 2025 at 08h30 I again phone to inform me they must cancel this contract .The consultant said there will be another debit order be debit on the 15 May 2024 that is then 2 months past my contract I signed.I will then paid R750 extra for a contract I cancel 2 months back .Cell C is ******* my reference nr for cancelation is ***A8

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Replies (8)
Cell C
Cell C's reply15 Apr 2024, 09:50
Official
Dear Williem Pretorius

Thank you for contacting us.

Please accept our sincere apologizes for the frustration that this has caused you. This is not the kind of experience we want our customers to have.

Please accept our assurance that we are taking your concern seriously, and we will investigate this matter immediately. Our team will be in contact with you to further assist. 

Regards
Cell C | MM 

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williem P's update15 Apr 2024, 15:15
Reviewer Update
As I make you aware of this problem. What steps did you take to solve it I not allowed to upgrade and my contract is now in month 26 as it was a 24 month contract.As I indicated I phone on 24 of the 23 Month to cancel which the consultant inform me it was canceled. I DID NOT GIVE A MANDATE FOR A DEBIT ORDER FOR MONTH 25 OR MONTH 26 WHICH MEAN CELL C DEDUCTED THE PREMIUM WITHOUT MY CONSENT AS THIS IS *****

Cell C
Cell C's reply15 Apr 2024, 15:43
Official
Please allow us some time to complete our investigation and review process. 

We take your concerns seriously and are committed to resolving this matter to your full satisfaction.

Regards,
Cell C | TM 
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williem P's update17 Apr 2024, 06:37
Reviewer Update
I do not qualify for an upgrade but when I want to cancel my contract They did not do it even after I phone the on the 23 month notice to cancel it.They still deducted R375 from my bank account. HOW CAN I NOT QUILIFY FOR AN UPGRADE BUT CELL C QQUILIFY TO DEDUCT R375 AFTER MY CONTRACT HAVE EXPIRED. THIS COMPUTER IS *******
Cell C
Cell C's reply17 Apr 2024, 07:53
Official
Good day,

The matter has been escalated to our team to ensure that your query is resolved.

Do expect communication soon.

Cell C | DA
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williem P's update17 Apr 2024, 08:56
Reviewer Update
I am waiting 2 months as I said My contract is I its 26 months As Cell C said my credit score is bad I can not upgrade then I inform you know I can not afford to pay the R375 that is deducted from my bank account without my mandate .if not resolved I will escalate this matter to the ombudsman as the money is deducted *****ulent from my bank account
Cell C
Cell C's reply17 Apr 2024, 09:10
Official
We do understand your frustration.

Our team will be in touch as soon as possible to address your concerns.

Cell C | DA
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williem P's update18 Apr 2024, 13:02
Reviewer Update
As per telephonically communicated the consultant said everything is recorded then you have my query.If my Cell C contract is not stopped and the amount I paid extra so farnot refunded I will take the case to the ombudsman and also involved my lawyer as this money is deducted without an mandate from me.I will prefer from now on all communication to be in email for future reference