Cell is ****. F their whole management team

If there was a way to give zero stars I would. Cell c is **** and no one can tell me otherwise. Let me break it down:

I have two contract with cell c which I am paying for with no issues. Recently, they didn’t take money from my account even though I had sufficient funds in the account (which, by the way, was not the first time). Since I had very bad experience the first time I made a manual payment, I then decide to ask for the outstanding amount so that I can settle my account and close it, that when all hell broke loose. The little service they were giving me before that went away.

I called their service department, I told them that I need the settlement amount I want to close my account. The agent told me that she will send it via email right after our call. Nothing.

Few days later their collection department called me. I told the lady that I want the settlement amount so that I can close the account. She told me she will transfer me to the customer service agent. I wait, call got transferred and the CS agent said they will transfer me to cancellations, got to cancellation explained my problem and they said they will send via email with banking details. Nothing

Few days later they block my line. No problem, I have two phones either way and the other one is using Vodacom. But the worse part is that when the block my line I can’t even make a call to their CS department. How stupid can you be as an organisation.

I realise that this is ruining my credit record, used my Vodacom to call Cell c. Explained everything to the CS agent. She said she will have to transfer me to the cancellation department the call rang and the agent picked up as I was speaking they hung up the line. I was so furious.

Collections department calls me. I was driving and the phone doesn’t have hands free so I asked her to call me in 10 to 15min because I was about to get to my place she never calls.

I write an email to the collections department explaining everything and that I want them to debit my account with the settlement amount, no response.

Another agent calls me. I was in a meeting at work. I take the call but I explain to the agent that I am in a meeting can she call me in 30min. I even begged her. She said okay but never called..

I really don’t know what I was doing joining this God forsaken network.

YOU ****** IDIOTS, I want to close my ****en account. Can you call me or either debit my account with my outstanding balance and close the account. What The ****. I am really taking this to the ombudsman. Im really tired.