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Nokuzola N
1 reviews | Active since Jan 2023
25 Jan 2023, 00:57
Cell is charging me for 2 sim card with other one I never requested
I regret joining Cell C , I have tried to civil with them they showing me flames .2022 I took phone contract they first sent me a sim card with out a phone, then Samsung phone got delivered with another sim card .
When I notice that I'm charged 2 sim card I logged a claim , on the 15 December 2022. Today is the 25 January my case has not been resolved. Cell C staff is rude when ever I call them to ask if they have resolved my matter . When ever I call them tell me another story, at one time they told me that on their system it says I was never notified that I will get 2 sim cards . But the Cas is still open I can cancel that sim card .
I'm still charged for sim card that I never requested to be delivered. All I want is for them to refund me what is due to me and adjust my account accordingly.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
25 Jan 2023, 07:23Good day Nokuzola Ngobese
Thank you for reaching out.
We're sorry to hear of the service received from us thus far.
Do you perhaps have a reference number we can follow up on?
Regards
NH
Thank you for reaching out.
We're sorry to hear of the service received from us thus far.
Do you perhaps have a reference number we can follow up on?
Regards
NH
Cell C's reply25 Jan 2023, 07:23
Official
Good day Nokuzola Ngobese
Thank you for reaching out.
We're sorry to hear of the service received from us thus far.
Do you perhaps have a reference number we can follow up on?
Regards
NH
Thank you for reaching out.
We're sorry to hear of the service received from us thus far.
Do you perhaps have a reference number we can follow up on?
Regards
NH
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Nokuzola N's updateReviewer Update
30 Mar 2023, 04:01This complain is sorted partially, Cell C I have numerous request you to sort this complain. You debited my account for this sim card in question for 6 months now its an issue to you to Credit my Cell C account since I don't want to refund to my bank account.
How can you sort one side who do you expect to sort this ? Cell C is owing me +-R1000 now I have to beg you to credit my Cell C account .
I regret joining Cell C , never ever recommend this stupid company to any of my friends .
Im saying this for the last Time Credit my Cell C account with the amount that you debited for 6 with out my concern.
How can you sort one side who do you expect to sort this ? Cell C is owing me +-R1000 now I have to beg you to credit my Cell C account .
I regret joining Cell C , never ever recommend this stupid company to any of my friends .
Im saying this for the last Time Credit my Cell C account with the amount that you debited for 6 with out my concern.
NN
Nokuzola N's update30 Mar 2023, 04:01
Reviewer Update
This complain is sorted partially, Cell C I have numerous request you to sort this complain. You debited my account for this sim card in question for 6 months now its an issue to you to Credit my Cell C account since I don't want to refund to my bank account.
How can you sort one side who do you expect to sort this ? Cell C is owing me +-R1000 now I have to beg you to credit my Cell C account .
I regret joining Cell C , never ever recommend this stupid company to any of my friends .
Im saying this for the last Time Credit my Cell C account with the amount that you debited for 6 with out my concern.
How can you sort one side who do you expect to sort this ? Cell C is owing me +-R1000 now I have to beg you to credit my Cell C account .
I regret joining Cell C , never ever recommend this stupid company to any of my friends .
Im saying this for the last Time Credit my Cell C account with the amount that you debited for 6 with out my concern.
NN
Nokuzola N's updateReviewer Update
30 Mar 2023, 04:02Good day Miss. Nokuzola Ngobese
Thank you for contacting cell c
We have received your email regarding your Credit
Kindly note your case has been dispatched to Billing for further assistance and you'll be contacted within 24-48 working hours
For any queries kindly contact our customer care on 084135 or send an email to ***
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Nokuzola N's update30 Mar 2023, 04:02
Reviewer Update
Good day Miss. Nokuzola Ngobese
Thank you for contacting cell c
We have received your email regarding your Credit
Kindly note your case has been dispatched to Billing for further assistance and you'll be contacted within 24-48 working hours
For any queries kindly contact our customer care on 084135 or send an email to ***
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Nokuzola N's updateReviewer Update
30 Mar 2023, 04:05Your feedback for case number ***
This email was sent to me on the 23rd February but still my account has not been credited and no call received from your *********** consultant who don't know Turn Around Time to sort one problem
This email was sent to me on the 23rd February but still my account has not been credited and no call received from your *********** consultant who don't know Turn Around Time to sort one problem
NN
Nokuzola N's update30 Mar 2023, 04:05
Reviewer Update
Your feedback for case number ***
This email was sent to me on the 23rd February but still my account has not been credited and no call received from your *********** consultant who don't know Turn Around Time to sort one problem
This email was sent to me on the 23rd February but still my account has not been credited and no call received from your *********** consultant who don't know Turn Around Time to sort one problem
NN
Nokuzola N's updateReviewer Update
30 Mar 2023, 04:05Your feedback for case number ***
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Nokuzola N's update30 Mar 2023, 04:05
Reviewer Update
Your feedback for case number ***
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Nokuzola N's updateReviewer Update
30 Mar 2023, 04:06Your feedback for case number
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Nokuzola N's update30 Mar 2023, 04:06
Reviewer Update
Your feedback for case number
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