Cell is Beyond the WORST NETWORK

To whom it may concern

I have been emailing and complaining about my CELL C contract which only appears to be falling on deaf ears. I have a contract which I am endlessly trying to sort out but with no participation from the provider and even the ombudsman.

I am really disappointed about this situation, I don’t have the time and energy to deal with this continuously, CAN ANYONE PLEASE ADDRESS MY ENQUIRY.

Regards Mohamed

From: Mohamed Sathar Sent: Thursday, February 13, 2020 10:56 AM To: '***' Subject: FW: RE: Recon Statement- Cell C- *** - Customer Complaint

Good day

I hereby wish to make a complaint against Cell C.

I have been contracted with Cell C for a few years now (Over 3 years), I have received extremely poor services from the get go, they are always adding on or allow additional services to be billed together with my contractual agreement, I have always been billed more that the contracted amount because of these charges.

Of late, In August 2019 I did an upgrade of my contract and made it 100% clear (to the consultant at Cell C) that under no circumstances should I be given any additional services as my contract is R299 & I do not want to pay a cent more, once my free minutes & data etc are used these services should be stopped/blocked till next monthly allocation. She confirmed I will not be charged a cent more than the contract & that should there be any changes I as customer can only authorize any additional services to which I have never done.

After all this, my new contract even though was renewed in August 2019, the new R299 premium was meant to only start in October 2019, however every month since then they have had additional charges on calls etc, which I never authorized, I assume when minutes are finished no further calls should be allowed. My issue is that I cater R299 in my capitec bank account only for this Cell C contract, however as they are always charging me more than this these premiums are returned unpaid & further additional charges are incurred, this issue of charging me more than I expect has been happening ever since I started with Cell C so I have been paying them always direct deposits & incurring all returned unpaid debit charges & bank charges for the longest time, therefore when I renewed contract (only because it appeared to be a good deal) I made it clear that this time I will not accept any additional charges & will pay R299 only.. I have attached my contract details for your review.

As per my email below, you will note that Cell C has handed this matter over to their Debt Collectors who unfortunately are clueless about addressing the enquiry, all they want to do is collect the money, bearing in mind that for i think over 3 months now I have not even been able to use the contract & now even the phone appears to be blocked. I have nevertheless paid October 2019 to January 2020 premiums at R299 (4 x R299 = R1196) and sent proof of payment and my email below, However no one at Cell C or even their collectors seem to bother with any feedback.

At this point I have a blocked phone & never been even using the cell number, so I have paid for something which is of no benefit & no one appears to be capable of taking ownership of my enquiry & providing any feedback or resolution. At this point I just feel like this contract should be terminated & contract seized. If someone is actually willing to address my issues than they welcome to do so.

Your assistance in addressing this issue will be greatly appreciated.

Kind regards Mohamed Sathar

*** ***

From: Mohamed Sathar Sent: Wednesday, February 5, 2020 11:22 AM To: '***' Cc: *** Subject: FW: RE: Recon Statement- Cell C- ***

Hi All

Re: ***

Please note that I am not getting any help concerning my email enquiry below, I am now making outstanding premium payments for the months due as per my contract agreement, which I have detailed in my emails below.

I am not making this payment because of your debt collection attempts, I am simply making a payment of what I contractually agreed upon. With regards to excess call charges billed with my monthly contract I want to know why was this allowed or who authorized this, as I made it clear that I want no additional services at any cost. Cell C has been abusing me with the premiums from the very beginning with all additional services cost even when I never asked for it & cancelled it.

Below is breakdown of premiums I owe:

October 2019 - R299 November 2019 - R299 December 2019 - R299 January 2020 - R299 Total Paid = R1 196.00 – Proof of payment attached

OVERCHARGE - R1062.00 I am not responsible for this, prove this to me that I owe you this, I will be putting my complaint through to the Ombudsman if no one can come back to me with valuable feedback. Up to this point no one has given me any feedback taking my enquiry to account.

I have again attached My Cell C recon and my Contract details that I have signed for your easy reference.

I want this matter resolved urgently.

Regards Mohamed Sathar