BG
Bongisa G
1 reviews | Active since Sept 2020
22 Jan 2021, 15:27
Cell Insurance Gwazela Bongisa P40 access paid but they not prioritizing my call
I would like to repot cell C and their insurance.
I paid the access amount on Tuesday for my phone to be repaired however I expected the same quick response in getting my phone fixed. I infirfned them that I'm flying out on the 26th of January at 16pm and I need my phone ready and delivered at Midrand Carlsword Cell C store by 1pm. I regret ever signing up with Cell C their service is so terrible and I've been complaining about this.. I called them today as they said I must make a follow up on the status of my phone and the consultants are so ****en rude.
I'm interested to know what is the status of my phone because I'm flying out on Tuesday 26th and I need my phone ready. You guys said I must check you today. I can't afford to leave my phone behind. I'm not happy with the service from Cell C.
I need my phone be ready.
I will write and complain on Black Twitter and tag you guys stop ******** us this has been pending for over 8 moths you got the access to fix the phone now what's the hold up?
Helpful (0)
Replies (4)0
Replies (4)BG
Bongisa G's updateReviewer Update
22 Jan 2021, 15:37This issue has been pending for more than 8 months. I'm not happy with your terrible service. You need to prioritize this query just like when you sent me an email to to pay I did not give run arounds I paid immediately I did not delay you guys when you sent the email to pay the access I immediately paid the access fee and I want you guys to do the same in prioritizing this in getting my phone fixed asap. I need my phone be ready by Tuesday 26th and deliver it at Carlsword store Midrand before 13pm. Your service sucks I regret ever taking a contract with such pathetic service provider you don't look after your customers but you expect us to be quick to pay you then not service us in a proper way. I called the insurance line to inform them that I paid and that they need to give a go ahead in getting my phone fixed instead the consultant told me there is nothing he can do. What is the delay now? I paid the access already what's stopping you from getting my phone fixed because an assessment has been done already as per the notifications from Cell C insurance. I want my phone fixed I won't stop complaining
BG
Bongisa G's update22 Jan 2021, 15:37
Reviewer Update
This issue has been pending for more than 8 months. I'm not happy with your terrible service. You need to prioritize this query just like when you sent me an email to to pay I did not give run arounds I paid immediately I did not delay you guys when you sent the email to pay the access I immediately paid the access fee and I want you guys to do the same in prioritizing this in getting my phone fixed asap. I need my phone be ready by Tuesday 26th and deliver it at Carlsword store Midrand before 13pm. Your service sucks I regret ever taking a contract with such pathetic service provider you don't look after your customers but you expect us to be quick to pay you then not service us in a proper way. I called the insurance line to inform them that I paid and that they need to give a go ahead in getting my phone fixed instead the consultant told me there is nothing he can do. What is the delay now? I paid the access already what's stopping you from getting my phone fixed because an assessment has been done already as per the notifications from Cell C insurance. I want my phone fixed I won't stop complaining
Cell C's replyOfficial
22 Jan 2021, 15:40Good day Bongisa
Thank you for getting in touch.
We will follow up on this matter and get back to you. Kindly, accept our sincerest apologies.
^NT
Thank you for getting in touch.
We will follow up on this matter and get back to you. Kindly, accept our sincerest apologies.
^NT
Cell C's reply22 Jan 2021, 15:40
Official
Good day Bongisa
Thank you for getting in touch.
We will follow up on this matter and get back to you. Kindly, accept our sincerest apologies.
^NT
Thank you for getting in touch.
We will follow up on this matter and get back to you. Kindly, accept our sincerest apologies.
^NT
BG
Bongisa G's updateReviewer Update
25 Jan 2021, 09:06*** is my reference for my phone GPMID397211. I need my phone be ready I'm relocating to Cape Town I'm leaving on the 26th at 4pm.
BG
Bongisa G's update25 Jan 2021, 09:06
Reviewer Update
*** is my reference for my phone GPMID397211. I need my phone be ready I'm relocating to Cape Town I'm leaving on the 26th at 4pm.
BG
Bongisa G's updateReviewer Update
25 Jan 2021, 14:05You guys asked for my references and nothing has been done. You have not bothered to contact me you **** and said you did. I'm writing in Hello Peter again. I need my phone ready.
This issue has been pending for more than 8 months. I'm not happy with your terrible service. You need to prioritize this query just like when you sent me an email to to pay I did not give run arounds I paid immediately I did not delay you guys when you sent the email to pay the access I immediately paid the access fee and I want you guys to do the same in prioritizing this in getting my phone fixed asap. I need my phone be ready by Tuesday 26th and deliver it at Carlsword store Midrand before 13pm. Your service sucks I regret ever taking a contract with such pathetic service provider you don't look after your customers but you expect us to be quick to pay you then not service us in a proper way. I called the insurance line to inform them that I paid and that they need to give a go ahead in getting my phone fixed instead the consultant told me there is nothing he can do. What is the delay now? I paid the access already what's stopping you from getting my phone fixed because an assessment has been done already as per the notifications from Cell C insurance. I want my phone fixed I won't stop complaining
This issue has been pending for more than 8 months. I'm not happy with your terrible service. You need to prioritize this query just like when you sent me an email to to pay I did not give run arounds I paid immediately I did not delay you guys when you sent the email to pay the access I immediately paid the access fee and I want you guys to do the same in prioritizing this in getting my phone fixed asap. I need my phone be ready by Tuesday 26th and deliver it at Carlsword store Midrand before 13pm. Your service sucks I regret ever taking a contract with such pathetic service provider you don't look after your customers but you expect us to be quick to pay you then not service us in a proper way. I called the insurance line to inform them that I paid and that they need to give a go ahead in getting my phone fixed instead the consultant told me there is nothing he can do. What is the delay now? I paid the access already what's stopping you from getting my phone fixed because an assessment has been done already as per the notifications from Cell C insurance. I want my phone fixed I won't stop complaining
BG
Bongisa G's update25 Jan 2021, 14:05
Reviewer Update
You guys asked for my references and nothing has been done. You have not bothered to contact me you **** and said you did. I'm writing in Hello Peter again. I need my phone ready.
This issue has been pending for more than 8 months. I'm not happy with your terrible service. You need to prioritize this query just like when you sent me an email to to pay I did not give run arounds I paid immediately I did not delay you guys when you sent the email to pay the access I immediately paid the access fee and I want you guys to do the same in prioritizing this in getting my phone fixed asap. I need my phone be ready by Tuesday 26th and deliver it at Carlsword store Midrand before 13pm. Your service sucks I regret ever taking a contract with such pathetic service provider you don't look after your customers but you expect us to be quick to pay you then not service us in a proper way. I called the insurance line to inform them that I paid and that they need to give a go ahead in getting my phone fixed instead the consultant told me there is nothing he can do. What is the delay now? I paid the access already what's stopping you from getting my phone fixed because an assessment has been done already as per the notifications from Cell C insurance. I want my phone fixed I won't stop complaining
This issue has been pending for more than 8 months. I'm not happy with your terrible service. You need to prioritize this query just like when you sent me an email to to pay I did not give run arounds I paid immediately I did not delay you guys when you sent the email to pay the access I immediately paid the access fee and I want you guys to do the same in prioritizing this in getting my phone fixed asap. I need my phone be ready by Tuesday 26th and deliver it at Carlsword store Midrand before 13pm. Your service sucks I regret ever taking a contract with such pathetic service provider you don't look after your customers but you expect us to be quick to pay you then not service us in a proper way. I called the insurance line to inform them that I paid and that they need to give a go ahead in getting my phone fixed instead the consultant told me there is nothing he can do. What is the delay now? I paid the access already what's stopping you from getting my phone fixed because an assessment has been done already as per the notifications from Cell C insurance. I want my phone fixed I won't stop complaining