BP
Bernadette P
1 reviews | Active since Dec 2014
14 Jan 2020, 15:35
Cell imcompetencecosting me dearly
account *** After changing my bank details, only 1 contract was changed to the new account and the other was not changed, this resulted in my debited being unpaid. I made a manual payment at Pick and pay and took it to the cell c store. I then called in to make sure the details are updated. my ITC profile has now been marked as 1 month in arrears and it is affecting my credit score. the account is up to date and negligence is having a financial impact on me. this needs to be corrected ASAP
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Replies (2)
Cell C's replyOfficial
14 Jan 2020, 18:36Good day Bernadette
We apologize for the unpleasant customer experience.
Our social media team will be in contact to assist with your query.
Do expect further communication.
^YM
We apologize for the unpleasant customer experience.
Our social media team will be in contact to assist with your query.
Do expect further communication.
^YM
Cell C's reply14 Jan 2020, 18:36
Official
Good day Bernadette
We apologize for the unpleasant customer experience.
Our social media team will be in contact to assist with your query.
Do expect further communication.
^YM
We apologize for the unpleasant customer experience.
Our social media team will be in contact to assist with your query.
Do expect further communication.
^YM
BP
Bernadette P's updateReviewer Update
04 Feb 2020, 14:34nobody has called me yet to assist
BP
Bernadette P's update04 Feb 2020, 14:34
Reviewer Update
nobody has called me yet to assist