Cell headache 😫

Item: Cell C
Rating: 1
Author: Lerato M

My line has been suspended since may and now when I have to pay I'm told that I have been billed LTE since then which I have not received and will not even receive and I'm told the reason is because I have purchased lte before with my available spent, unless CellC removes the extra billing then will I reinstate,if not then I want my contract cancelled

Helpful (0)

Replies (3)

Cell C's replyOfficial

30 Aug 2024, 10:47

Dear Lerato,

Thank you for contacting Cell C.

Please receive our apologies for the unpleasant experience received thus far.

We understand your frustration with the unexpected charges and the suspension of your line. It’s concerning to hear about the additional LTE billing that you haven’t utilized.

We have escalated your issue to our team for immediate review. They will investigate the extra charges and work towards a resolution.

Regards,
Cell C | MN

Best regards,

Cell C's reply30 Aug 2024, 10:47

Official

Best regards,

Lerato M's updateReviewer Update

30 Aug 2024, 21:50

I received a call this morning with a promise that the matter shall be resolved,I'm yet to get the solution

Lerato M's update30 Aug 2024, 21:50

Reviewer Update

I received a call this morning with a promise that the matter shall be resolved,I'm yet to get the solution

Cell C's replyOfficial

31 Aug 2024, 16:51

Dear Lerato,

Please receive our apologies for the delay.

Our team is still working on your query and you will be contacted back latest on Monday.

Regards,
Cell C | TN

Best regards,

Cell C's reply31 Aug 2024, 16:51

Official

Dear Lerato,

Please receive our apologies for the delay.

Our team is still working on your query and you will be contacted back latest on Monday.

Regards,
Cell C | TN

Best regards,

Cell headache 😫

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