Cell has poor customer service and there is high incompetence there.

On 22/10/2019 I bought R200 rand airtime via Absa app. The air time was not credited to my cell phone. I then called Cell C to correct this I was then informed to wait for 24 hours and also to submit a bank statement then send it to Cell C customer service. I then sent bank statement to customer service and then called Cell C again I was then told I should go to a cell C shop I then queried that's when I was told that my issue will be solved in 24 hours. I then called 25/10/2019 after more than 24 hours I was then told I should wait for 24 hours. In the meantime I could not make my business calls using my cell phone. This is really very disappointing. I am now considering cutting my service of more than 10 years with cell c.