Cell FTTH - Pathetic Customer Service!!!
There seems to be major internal communication issues at Cell C FTTH, a simple request for a Fibre application has turned into a 2 hour call being put through to 4 different people across two different departments all of who advise that the responsibility for a follow up lies with the other department... this is the most frustrating time consuming experience I have ever had to go through for a follow up on an order which I have already paid for!!!!!!
After spending 2 hours on the phone with the FTTH Sales and Technical divisions I still don't know what the status of my order is or who is going to be coming through to install and by when... surely this is information that is easily accessible by either department!
I've never had such a complicated customer experience before! An utter waste of time!!!!
Thank you for contacting Cell C.
Our team will be in touch to provide assistance regarding your request.
Regards
^MP
Thank you for contacting Cell C.
Our team will be in touch to provide assistance regarding your request.
Regards
^MP
Pick up the phone and call the customer back with the correct information! Stop wasting my time and my money!
I have already spent R1399 on this Fibre order and I still have no idea whether the application has been approved or when it is due to be installed!
I've ordered a 200mb line as advertised on your website for the area I live but the Fibre Network provider only goes up to a maximum of 100mb... so you are advertising deals that cannot be delivered but whats worse is that you are making customers pay for it!!!! Not to mention wasting my time having to call your pathetic Call Centre all of who do not have access to simple information to provide me with a simple update!!!!
This is without a doubt the most pathetic service I've ever received! I strongly suggest you get someone senior who has has access to proper information to give me a call and resolve this issue urgently!
Pick up the phone and call the customer back with the correct information! Stop wasting my time and my money!
I have already spent R1399 on this Fibre order and I still have no idea whether the application has been approved or when it is due to be installed!
I've ordered a 200mb line as advertised on your website for the area I live but the Fibre Network provider only goes up to a maximum of 100mb... so you are advertising deals that cannot be delivered but whats worse is that you are making customers pay for it!!!! Not to mention wasting my time having to call your pathetic Call Centre all of who do not have access to simple information to provide me with a simple update!!!!
This is without a doubt the most pathetic service I've ever received! I strongly suggest you get someone senior who has has access to proper information to give me a call and resolve this issue urgently!