Cell Fibre Billing Issues
How far does a customer have to go to receive feedback on an ongoing issue around Cell C Fibre billing? Your technical support team does not seem qualified to help with any issue and instead open tickets which never get a response.
Please advise how I get in touch with some one who actually can assist?
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
17 Sept 2021, 09:19Good day Claire
Please accept our sincere apologies for the unpleasant service experienced.
Please send us your ID number and reference number via private reply.
^SM
Please accept our sincere apologies for the unpleasant service experienced.
Please send us your ID number and reference number via private reply.
^SM
Best regards,
Cell C's reply17 Sept 2021, 09:19
Official
Good day Claire
Please accept our sincere apologies for the unpleasant service experienced.
Please send us your ID number and reference number via private reply.
^SM
Please accept our sincere apologies for the unpleasant service experienced.
Please send us your ID number and reference number via private reply.
^SM
Best regards,
's updateReviewer Update
17 Sept 2021, 10:06Hi. ***. CF203461.
I am waiting for a response as to why my contract was cancelled when I did not give instruction to do so. I was merely asked about cost estimates to cancel as I prepare to possibly move location. I was almost R4000 on Wednesday with no communication.
In the meantime my line has also been reactivated for some reason, so I have paid a cancellation fee to still be a customer? I would imagine this is a system error, however I would like my money back asap. And expect a formal response from someone by the end of today.
Your cancellation department is useless to respond on email and they cannot be contacted via call. I am not willing to wait for them to respond to my query (that is their fault) when they feel like it.
My cell number is ***. Please advise asap thanks
I am waiting for a response as to why my contract was cancelled when I did not give instruction to do so. I was merely asked about cost estimates to cancel as I prepare to possibly move location. I was almost R4000 on Wednesday with no communication.
In the meantime my line has also been reactivated for some reason, so I have paid a cancellation fee to still be a customer? I would imagine this is a system error, however I would like my money back asap. And expect a formal response from someone by the end of today.
Your cancellation department is useless to respond on email and they cannot be contacted via call. I am not willing to wait for them to respond to my query (that is their fault) when they feel like it.
My cell number is ***. Please advise asap thanks
's update17 Sept 2021, 10:06
Reviewer Update
Hi. ***. CF203461.
I am waiting for a response as to why my contract was cancelled when I did not give instruction to do so. I was merely asked about cost estimates to cancel as I prepare to possibly move location. I was almost R4000 on Wednesday with no communication.
In the meantime my line has also been reactivated for some reason, so I have paid a cancellation fee to still be a customer? I would imagine this is a system error, however I would like my money back asap. And expect a formal response from someone by the end of today.
Your cancellation department is useless to respond on email and they cannot be contacted via call. I am not willing to wait for them to respond to my query (that is their fault) when they feel like it.
My cell number is ***. Please advise asap thanks
I am waiting for a response as to why my contract was cancelled when I did not give instruction to do so. I was merely asked about cost estimates to cancel as I prepare to possibly move location. I was almost R4000 on Wednesday with no communication.
In the meantime my line has also been reactivated for some reason, so I have paid a cancellation fee to still be a customer? I would imagine this is a system error, however I would like my money back asap. And expect a formal response from someone by the end of today.
Your cancellation department is useless to respond on email and they cannot be contacted via call. I am not willing to wait for them to respond to my query (that is their fault) when they feel like it.
My cell number is ***. Please advise asap thanks
Cell C's replyOfficial
17 Sept 2021, 10:32Thank you.
The matter has been referred to our Social Media Team for further investigations.
Please expect a call soon.
^SM
The matter has been referred to our Social Media Team for further investigations.
Please expect a call soon.
^SM
Best regards,
Cell C's reply17 Sept 2021, 10:32
Official
Thank you.
The matter has been referred to our Social Media Team for further investigations.
Please expect a call soon.
^SM
The matter has been referred to our Social Media Team for further investigations.
Please expect a call soon.
^SM
Best regards,
's updateReviewer Update
17 Sept 2021, 14:27Hi. still waiting for a response! What does soon mean?
's update17 Sept 2021, 14:27
Reviewer Update
Hi. still waiting for a response! What does soon mean?
Cell C's replyOfficial
17 Sept 2021, 14:46You will be contacted within 24 working hours.
^SM
^SM
Best regards,
Cell C's reply17 Sept 2021, 14:46
Official
You will be contacted within 24 working hours.
^SM
^SM
Best regards,
's updateReviewer Update
20 Sept 2021, 09:50hi, still waiting ...
's update20 Sept 2021, 09:50
Reviewer Update
hi, still waiting ...
's updateReviewer Update
20 Sept 2021, 10:03who else can contact that will give me the decency to actually respond back or actually try to help? I am so sick and tired of all your contact forums and no one given an absolute damn about customers. I would like an email address of an actual person who manages customer service today.
's update20 Sept 2021, 10:03
Reviewer Update
who else can contact that will give me the decency to actually respond back or actually try to help? I am so sick and tired of all your contact forums and no one given an absolute damn about customers. I would like an email address of an actual person who manages customer service today.
's updateReviewer Update
20 Sept 2021, 15:24Hello. I am still waiting for an answer or communication from Cell C
's update20 Sept 2021, 15:24
Reviewer Update
Hello. I am still waiting for an answer or communication from Cell C