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LK
Lloyd K

1 reviews | Active since Nov 2013

12 Jul 2021, 11:42

Cell Fibre

Very poor support system especially if you working from home you cannot opt for cell c fibre. the service is very poor and you keep calling with action to resolve issues.

0
Replies (5)
Cell C
Cell C's reply12 Jul 2021, 12:59
Official
Hi Lloyd 

Thank you for contacting Cell C. 

When did you start experiencing an issue regarding your Fibre Line? 

Regards
^MP

Best regards,

LK
Lloyd K's update12 Jul 2021, 13:10
Reviewer Update
Well the query is regarding a mover form - i submitted a mover form two weeks ago ref number CF198342 and submitted all the documents required. This is a move from one complex to another but the fibre box is the same as the previous complex and same provider. I was advised this should not take more than a week but every time I call in I'm advised there's no response from the admin team. it has been escalated several times and no response. I'm always told I'll be called back but nothing thus far. I have been without connection for these two weeks and has been a nightmare working from home without fibre. It is sounding like the support team is out of ideas on how to proceed with this and cannot solve my query.
Cell C
Cell C's reply12 Jul 2021, 17:21
Official
Thank you for the details.

We have made a follow-up with our C-Fibre team for assistance.

Please expect a call within 24 hours. We are working on skeleton staff due to the current unrest in the country.

^NZ

Best regards,

LK
Lloyd K's update14 Jul 2021, 11:36
Reviewer Update
Morning,

We going to 48hrs with no call as expected - I'm now 14 days in without connection.

thank you
LK
Lloyd K's update26 Jul 2021, 08:49
Reviewer Update
Good day,

two weeks later - query not resolved.