CELL dont C

Good morning DA. I appreciate you taking the time to respond. Please have management contact me. I cannot liaise with your Support Team. I once again provided one of your agents with my banking details to debit my account accordingly. I have to reiterate that I am not paying for any loss payments that the Billing Department failed to debit. I need my service reactivated.

this is what I was attempting to avoid. As mentioned i sent through various emails emphasizing how imperative it is that your billing department does not miss a debit order. A reason that is personal. the only reason why i am writing of Hello Peter is because there must be millions of people who cannot afford many luxuries in life. well I am one of them. Firstly. I received a call from an agent today (25/4/2019) she said that my WiFi will remain disconnected until I pay the sum of R1900.00 (odd change) I explained my reason for the emphasis that the billing department cannot miss a payment. this is my reason. I cannot afford to pay the R1900 that the billing department failed to take off my account. My kid was in a car accident and is unable to walk or do anything normal. I sold my home, my car anything of value because he needed special care. One of the reasons is Skype school for disabled kids (which is extremely important to my kid) finishing school. Since you disconnected my fiber is unable to "attend class" and is missing out. Why i cannot afford this is because its not in my payment plan. YOU have no idea what I go through to pay for the wifi. I think you guys JUST DONT CARE. i cannot afford to pay for your BILLING DEPARTMENTS negligence. I have to seek help. I WILL PAY FOR THE CONTINUED SERVICE - but as far as paying what's outstanding ON THE PART OF CELL C. Is wrong on too many levels. IF YOU CANNOT FIND IT IN YOUR HEART TO SORT OUT THE ARREAR AMOUNT WHICH IS SOLELY YOUR DEPARTMENTS FAULT. Please let me know, you are more than welcome to sue for the R1900.00 alternatively you debit my account with the R907.01 as normal and my kid can "attend" his skype educational teachings.

I received "an official business response" from Cell C. To date, i have not received a call from management or even a team leader. today i received three invoices from Cell C amount to R2838.00 which i must settle by tomorrow or my fiber will be suspended. Cell C suspended my service over a week ago. I am now in debt due the NEGLIGENCE of Cell C Billing Department. Since 2018 of January last year, i have had amounts debited from my account one in the sum of over R2700 and another over R2000. Now this time I close to R3000. I asked them to call up voice recordings and check various emails where i stress that they must debit my account on a monthly basis which they failed to do. i have stressed that i do not get mobile notifications for this specific bank account. I was advised that all is in order. I have been calling and emailing Cell C SUPPORT, My Fiber and various email address and all i get is staff members telling me i need to pay my debt or my line will be suspended (they not even aware of the fact that my line has already been suspended) they have no knowledge of what they are doing. I bet I am not the only UNHAPPY customer. I HOPE THAT NO OTHER PERSON SIGNS UP WITH CELL C. DO YOURSELVES A FAVOUR GUYS. CELL C IS NOT THE WAY TO GO ALBEIT A PHONE CONTRACT OR FIBER.