Cell denies me a number change on my contract.

I am totally disappointed with Cell C for failing to assist me with my request for a number change. My request dates back to the 29th of August 2017 when I spoke to a customer care agent who took all my details and gave me a case number. The customer care agent assured me that I would be getting a call within 48hrs. To my surprise I did not receive a call and apparently an agent called Chantal Jooste had closed the case without caring to contact me as the customer that requested the number change. I called customer care on the 4th of September to follow up on the number change and I was told it was cancelled and I requested the number change again. I am still waiting for an agent to call me back to assist me. It is very unprofessional for a service provider to give a turnaround time that they cannot commit to, then fail to apologise. Time is of essence when it comes customer requests, if I did not need the number change NOW, I would not have called. Not once has cellc failed to get their money when they debit my account yet I have failed on numerous occasions to get assistance with my queries.

On a non related incident, I tried to migrate my number to a data line and I was quoted a ridiculous amount just to make sure I would not continue with my migration request. I would like to tell you guys in writing that I will not be upgrading my contract with your company and whoever gets to assist me with this query needs to lodge that notice immediately. I do not have ample time on my hands to continue a relationship in which I babysit professionals that choose not to fulfill their duties.

I would like to get feedback from a competent individual within 24 hours.