LK
Leyken K

1 reviews | Active since Jan 2016

28 Jan 2016, 14:54

Cell CWorst Network/Service Provider

I had a data contract with cell C for my tablet, after wanting to upgrade in 2015 , nobody could assist, instead of calling me to ask whether or not I would like to continue with my contract cell c just assumed & debited my account with new & higher rates. I sent a cancellation letter in June 2015 & again a follow up email in July 2015 & to my surprise nobody had attended to this. the next thing I knew my account was handed over. I am willing to pay the one month (June) as the SLA for cancellations are 31 days. I will not pay more then that.<br> I hereby request one of the superiors at Cell C to give me a call so we can sort this matter out. I have rude employees from the lawyers contacting me on a daily threatening me that they will make sure I get listed on ITC. This is unacceptable & I request this matter to be sorted ASAP, as I will not leave it as it is.<br> <br> they can contact me on ***<br> Regards<br> Leyken

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Replies (1)
Cell C
Cell C's reply28 Jan 2016, 15:00
Official
Hello LeykenKelly,

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

Do expect communication.

Regards
Cell C | PN