Cell C.....WHAT A LET DOWN!!!!!

So I've had an ongoing issue with Cell C, where ever since I've upgraded, I am unable to purchase data via the app or the ussd code. Recently, however, my data purchases are processed but get's "gifted" to somebody else, where I get a sms from *** saying that "You have gifted aM2n data bundle to aM1n. Your account has been charged with aM3n. T&C apply. Cell C". Now this is NOT an option I've selected and I have NO idea how this has happened. The ussd code option, tells me that my request has been processed, but I never get a follow up sms to say the data has been loaded. I keep calling in, having my matter escalated but nobody is able to help me. Now to me, this seems like ***** taking place on my account and the worst thing is, NONE of the call centre agents seem to be trained into picking these types of things up and directing me to the correct department. My most recent call to cell c, today at 10:13 lasted an ENTIRE 38min 22sec which is UNACCEPTABLE. I have deleted and downloaded the app on numerous occasions as per the "trouble shooting" provided by the tech team, but to no avail. My second issue is that a week ago, I received a call from a "cell c agent" who advised that I get free black data with my contract, now fair enough, this wasn't disclosed when I upgraded, but for goodness sake, when I phone the call centre to try and find out whether this is true or not, NOBODY can answer me. Instead, I get transferred from Customer Service to Retentions, from Retentions to Upgrades and from Upgrades BACK to Customer Service. Is this the type of appalling "customer service" that Cell C strives for????? My goodness, I JUST WANT ANSWERS and a RESOLUTION to my queries instead of being passed from pillar to post and being told that "the back office team deals with escalations" and if I want them to contact me (which should have been within 24-48 business hours, which is today) I should send them an email. The service I've received from Cell C is absolutely pathetic and appalling. I've been with Cell C for YEARS and recently I wanted to switch to Telkom because they offered a better data package and I chose to stay because I felt a sense of loyalty to the network but now in hindsight, I should have made the switch, I would have had less hassle with Telkom.