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donovanmilo D

1 reviews | Active since Nov 2016

28 Jan 2022, 17:04

Cell cut my fibre. Not 1 call to tell me my credit card expired. 7 months without a call.

I have cell c fibre at home. Have had for many years. When they came out to install my line they said a credit card is the easiest and best way to sign up. Anyway. My credit card expired and I never thought of my debit order. So after 7 months I get cut. I called cell c to see why I have no internet and they say I’m in arrears by R7700. Which I had no idea about. Not a call nothing. Anyway I have paid the R7700 and sent through a reconnection letter and proof of banking and they say that it will take them 72 hours to reconnect me.. so now for the weekend I have no internet at home. No cell phone signal etc. 2 kids moaning. And useless cell c never called me not once to update payment details or say I’m in arrears. They just cut my line. So I will just cut services with them. They can kiss my _rse I’m livid and not interested. It’s no surprise they battling and sinking blue labels investment into a massive **** pile. Well done you useless lot of clowns.

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Replies (4)
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donovanmilo D's update29 Jan 2022, 15:05
Reviewer Update
have not received a call or anything for that matter. still no internet and bill been paid up..
please reconnect my fibre account or i am going to take my account to another isp


you have until 5pm today
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donovanmilo D's update29 Jan 2022, 15:12
Reviewer Update
I spoke to a lady in our call centre she said a team leader would contact me,,,
Thalitha .
Cell C
Cell C's reply29 Jan 2022, 16:09
Official
Hi there 

Our team will make contact with you to assist. 

^MP 
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donovanmilo D's update31 Jan 2022, 16:07
Reviewer Update
Still not resolved.
Are you people actually f_ _ _ing joking.
Who got hold of who??

I haven’t stopped email and calling your call centre.

Now they say ticket closed but my line has been migrated to another isp according to vumatel. Who I can’t speak to and has to be done via the isp which is you useless lot.


How exactly do I go forward. This is frustrating to the next level.

You tie my hands and I must pay and smile. Waiting for you to help me with your fu__ k up.


This is a joke. Call me to resolve this asap. If you care.

My ref that has been closed is.
CF 219500.

Thanks