TM
TM M
1 reviews | Active since Sept 2025
25 Sept 2025, 11:17
CELL CSIM SWAP NIGHTMARES
I am so frustrated with Cell C. I lost my sim card during my 6 months long travel in southern africa in February 2025.i have recently returned and i want to do a sim swap. I am answering their security questions to the best of my ability and they keep telling me that i am failing them. They confirm my number *** is still live and linked to my ID. Surely for me to recall which number i last dialed when i last used my phone 6 months ago is very absurd. I want to resume with my business but now i cannot. I keep calling their Customer Number 135 with no success
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Cell C's replyOfficial
25 Sept 2025, 11:38Dear TM M,
Thank you for contacting Cell C & sharing your experience with us.
We’re really sorry to hear about the difficulties you’re facing with your SIM swap, especially after your long travels. We understand how important it is for you to get back to your business smoothly.
One of our Social Media Support Consultants will reach out to you shortly to assist further and help resolve this as quickly as possible.
We appreciate your patience and look forward to getting this sorted for you.
Kind Regards,
Cell C | NZ
Thank you for contacting Cell C & sharing your experience with us.
We’re really sorry to hear about the difficulties you’re facing with your SIM swap, especially after your long travels. We understand how important it is for you to get back to your business smoothly.
One of our Social Media Support Consultants will reach out to you shortly to assist further and help resolve this as quickly as possible.
We appreciate your patience and look forward to getting this sorted for you.
Kind Regards,
Cell C | NZ
Cell C's reply25 Sept 2025, 11:38
Official
Dear TM M,
Thank you for contacting Cell C & sharing your experience with us.
We’re really sorry to hear about the difficulties you’re facing with your SIM swap, especially after your long travels. We understand how important it is for you to get back to your business smoothly.
One of our Social Media Support Consultants will reach out to you shortly to assist further and help resolve this as quickly as possible.
We appreciate your patience and look forward to getting this sorted for you.
Kind Regards,
Cell C | NZ
Thank you for contacting Cell C & sharing your experience with us.
We’re really sorry to hear about the difficulties you’re facing with your SIM swap, especially after your long travels. We understand how important it is for you to get back to your business smoothly.
One of our Social Media Support Consultants will reach out to you shortly to assist further and help resolve this as quickly as possible.
We appreciate your patience and look forward to getting this sorted for you.
Kind Regards,
Cell C | NZ