NT
Nelson T

1 reviews | Active since Feb 2011

23 Jun 2021, 22:23

Cell C's useless and abusive Collection company SSDA

After 24 months of contract with Cell C and 4 months left on my contract i get placed on layoff without compensation from October 2020 to current due to Covid19 of-which i communicated the situation with Cell C. Then Cell C went ahead and handed my account to SSDA with an outstanding amount of R1310 then this company calls me 5 times a day and every time they call me they i explain my situation to them as i am currently unemployed then they still charge for every call they made to me. Now my debt is no longer R1310 but its R2300 in 1 month and i am still unemployed without a salary. SSDA call center agents are very abusive you could swear them how they shout when they call 5 times a day and you have to explain 5 time to answer an illiterate person who believes its your fault Covid19 affected your job, Life, Family, Accounts, School Fees, School Transport, Electricity, Food and all other necessities i used to afford when i was working which i cannot afford now because i am not working. Cell C please stop your mediocre asking the collections company to abuse me so much i am beginning to hate Cell C after a good long successful relationship we had.

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Replies (2)
Cell C
Cell C's reply24 Jun 2021, 07:53
Official
Good day Nelson 

Thank you, for raising this with us.

 It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.

 Kindly note that we'll escalate the matter to the relevant teams so they can advise accordingly.

^YM

Cell C
Cell C's reply24 Jun 2021, 07:57
Official
Good day Nelson 

Thank you, for raising this with us.

 It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.

 Kindly note that we'll escalate the matter to the relevant teams so they can advise accordingly.

^YM