Cell C's two day promise. They don't cancel

Was once a good company. Not anymore. Stay clear. I cancelled my contract 4 months ago, I didn't receive a confirmation SMS. I was then debited. I called in to be told that they had no evidence of my cancellation. I asked about the recording (02nd Sep 2021), they opened a case, gave me the case number *** and told me I'd be contacted within two days. That never happened. I called again on the 9th of Sep, I was given another reference number (***) and I was told they'd call me in two days. And finally I called in the 14th of Sep and yes you guessed it (***) I've been reversing the stop order ever since. Today however, it couldn't be reversed. So I called in...and the issue still isn't resolved. They'll get back to me on Friday they said.