Cell C's training manual consists of 4 words..."Sorry for the inconvenience". Bunch of Palookas.

I recently changed places of employment and my salary date changed. The first debit order, the month after, did not go off as the account was drained of funds. I received a call notifying me of the failed debut order and made payment via the app and requested that my date of debit order be changed to the first day of the month. This was not done.

A few months passed where the debit order had not been changed and I paid again via the app, after R70 debit order rejection fees were paid 3 times. This month the same failed process happened.

Cell C then took it upon themselves to debit me twice for the August and September stating that the account was tracked and thus money was taken twice so that the bill for the coming month is covered. So Cell C digs into a persons account and takes money just because they feel they can.

I called in 6 times to Cell C and each agent gave me either false information as to the refund process and did not know the progress of my request. I was on hold for 1:01:05 on one of the calls made and when called again the process had to start all over again. In estimation I have spent nearly 3 hours on the phone with no actual result.

The refund department contacted me 2 weeks later, after I was told 2 days and then later 7 days, saying that they won't do the refund as I wont need to pay for the next month as its settled from the double debit.

2 agents said it was a system error which was the reason for the double debit and others could not give me an answer and only read back to me what they saw on the statement and the credit department then said that I was debited twice, due to me being late on payments thus the double debit. Explaining that my instructions to agents have been to amend my debit order date was met with the new Cell C strapline "Sorry for the inconvenience".

After getting very annoyed at the lack of any real reason I have lost R210.00 in late fees and debited twice. I explained that I needed that money that they took back as it is marked for other things.

After the phone call from the refund department on the 16th of this month I was promised that the operations manager would give me a call before 16H30 that very same day. It is now 5 days later.

I am so angry that Cell C makes a mistake, plays it off as though it is my fault and then refuses to pay my money back. All I want is my money and for them to correct the debit order date. I have been a customer for over a decade and always paid on time through debit orders. Yet I am punished for their incompetence and have to fight for money that is mine and not theirs.

Useless Useless Useless. Once my contract is done I am done with the company. Bunch of absolute palookas.