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Trish Sierra-Petrick
1 reviews | Active since Dec 2018
25 Jan 2019, 10:19
Cell C's total disregard for Client relations
I wrote a review on HelloPeter on 27 December 2018 - I'm still trying to finalise the issue. The Fibre Support appear to have no idea what Support means! I have sent mails for the same query on 09, 14, 22, 23 and 24 January 2019. I even advised them I would have to resort to Social Media should I not receive a response on 24 January 2019 - they clearly just do not care about their clients or their reputation. My advise never use Cell C!!!
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Replies (3)
Cell C's replyOfficial
25 Jan 2019, 10:47Good morning Trish
Which part of your review is not finalized? As per the review you logged in December you were querying an exorbitant amount which you were charged and wanted a transfer to a different location.
A consultant contacted you assisted and advised accordingly.
Regards
Cell C | PN
Which part of your review is not finalized? As per the review you logged in December you were querying an exorbitant amount which you were charged and wanted a transfer to a different location.
A consultant contacted you assisted and advised accordingly.
Regards
Cell C | PN
Cell C's reply25 Jan 2019, 10:47
Official
Good morning Trish
Which part of your review is not finalized? As per the review you logged in December you were querying an exorbitant amount which you were charged and wanted a transfer to a different location.
A consultant contacted you assisted and advised accordingly.
Regards
Cell C | PN
Which part of your review is not finalized? As per the review you logged in December you were querying an exorbitant amount which you were charged and wanted a transfer to a different location.
A consultant contacted you assisted and advised accordingly.
Regards
Cell C | PN
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Trish Sierra-Petrick's updateReviewer Update
25 Jan 2019, 13:15I have asked for a breakdown as to how the amount being charged is arrived at.
I also would love to know why I am being charged a cancellation fee when Cell C has requested that I cancel as they are unable to perform a service.
Why is it that I have to resort to this channel to get a response?
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Trish Sierra-Petrick's update25 Jan 2019, 13:15
Reviewer Update
I have asked for a breakdown as to how the amount being charged is arrived at.
I also would love to know why I am being charged a cancellation fee when Cell C has requested that I cancel as they are unable to perform a service.
Why is it that I have to resort to this channel to get a response?
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Trish Sierra-Petrick's updateReviewer Update
29 Jan 2019, 14:57And still there is no response regarding how the Cancellation Fee was calculated or why I am being charged a Cancellation Fee when Cell C has forced me to cancel due to there inability to perform.
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Trish Sierra-Petrick's update29 Jan 2019, 14:57
Reviewer Update
And still there is no response regarding how the Cancellation Fee was calculated or why I am being charged a Cancellation Fee when Cell C has forced me to cancel due to there inability to perform.