WI
Waseem I
1 reviews | Active since Jun 2021
29 Feb 2024, 13:58
Cell C's system is terrible and the managers are worse!
I pay my cell c account via the cell c app, for some reason the amount shown on the app was different to the amount actually due. Now I want to upgrade but they are telling me they cant because I short paid my account? Why should I as the client be prejudiced and be disadvantaged if your systems are **** and unreliable? This is absolutely ridiculous. I have been paying Cell C +-R3500.00 a month for the past 6 years, why would I short pay on purpose? The money is there, your system is wrong!!!
Every time I called to try and get the account amount resolved, I would hold for 13-15 minutes to speak to a manager but they're never available, I wonder what you guys are paying senior staff for because they are absolutely hopeless.
I have had 3 contracts with Cell C for almost 12 years now. You can say goodbye to a long serving client!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
29 Feb 2024, 14:06Dear Waseem Ismail,
Thank you for contacting Cell C regarding upgrading your contracts.
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance, please expect a call from us to assist. Regards,
Cell C | MN
Thank you for contacting Cell C regarding upgrading your contracts.
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance, please expect a call from us to assist. Regards,
Cell C | MN
Cell C's reply29 Feb 2024, 14:06
Official
Dear Waseem Ismail,
Thank you for contacting Cell C regarding upgrading your contracts.
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance, please expect a call from us to assist. Regards,
Cell C | MN
Thank you for contacting Cell C regarding upgrading your contracts.
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance, please expect a call from us to assist. Regards,
Cell C | MN
WI
Waseem I's updateReviewer Update
29 Feb 2024, 14:35Please can someone call me before COB today!
WI
Waseem I's update29 Feb 2024, 14:35
Reviewer Update
Please can someone call me before COB today!
WI
Waseem I's updateReviewer Update
01 Mar 2024, 10:17Hi
Thank you for making contact with me yesterday.
As per our discussion, I was advised to wait until today as your profiles update on the 1st of each month. I did call in this morning to get an update and it appears that the error made by Cell C's system is still affecting my ability to upgrade. My credit score is not the problem as I recently financed an entire car! I will be reporting Cell C to ICASA and the CGSO for unfair business practice and I will begin looking for an alternative service provider.
I am extremely disappointed in the way Cell C treats long standing customers who's accounts are always up to date! And the only reason the account was short paid, by 400 rand might I add, was due to an error on your side.
The only way I would consider remaining with Cell C is if this is resolved and I am contacted by your CEO or Executive member.
Thank you
Thank you for making contact with me yesterday.
As per our discussion, I was advised to wait until today as your profiles update on the 1st of each month. I did call in this morning to get an update and it appears that the error made by Cell C's system is still affecting my ability to upgrade. My credit score is not the problem as I recently financed an entire car! I will be reporting Cell C to ICASA and the CGSO for unfair business practice and I will begin looking for an alternative service provider.
I am extremely disappointed in the way Cell C treats long standing customers who's accounts are always up to date! And the only reason the account was short paid, by 400 rand might I add, was due to an error on your side.
The only way I would consider remaining with Cell C is if this is resolved and I am contacted by your CEO or Executive member.
Thank you
WI
Waseem I's update01 Mar 2024, 10:17
Reviewer Update
Hi
Thank you for making contact with me yesterday.
As per our discussion, I was advised to wait until today as your profiles update on the 1st of each month. I did call in this morning to get an update and it appears that the error made by Cell C's system is still affecting my ability to upgrade. My credit score is not the problem as I recently financed an entire car! I will be reporting Cell C to ICASA and the CGSO for unfair business practice and I will begin looking for an alternative service provider.
I am extremely disappointed in the way Cell C treats long standing customers who's accounts are always up to date! And the only reason the account was short paid, by 400 rand might I add, was due to an error on your side.
The only way I would consider remaining with Cell C is if this is resolved and I am contacted by your CEO or Executive member.
Thank you
Thank you for making contact with me yesterday.
As per our discussion, I was advised to wait until today as your profiles update on the 1st of each month. I did call in this morning to get an update and it appears that the error made by Cell C's system is still affecting my ability to upgrade. My credit score is not the problem as I recently financed an entire car! I will be reporting Cell C to ICASA and the CGSO for unfair business practice and I will begin looking for an alternative service provider.
I am extremely disappointed in the way Cell C treats long standing customers who's accounts are always up to date! And the only reason the account was short paid, by 400 rand might I add, was due to an error on your side.
The only way I would consider remaining with Cell C is if this is resolved and I am contacted by your CEO or Executive member.
Thank you
WI
Waseem I's updateReviewer Update
01 Mar 2024, 10:17Hi
Thank you for making contact with me yesterday.
As per our discussion, I was advised to wait until today as your profiles update on the 1st of each month. I did call in this morning to get an update and it appears that the error made by Cell C's system is still affecting my ability to upgrade. My credit score is not the problem as I recently financed an entire car! I will be reporting Cell C to ICASA and the CGSO for unfair business practice and I will begin looking for an alternative service provider.
I am extremely disappointed in the way Cell C treats long standing customers who's accounts are always up to date! And the only reason the account was short paid, by 400 rand might I add, was due to an error on your side.
The only way I would consider remaining with Cell C is if this is resolved and I am contacted by your CEO or Executive member.
Thank you
Thank you for making contact with me yesterday.
As per our discussion, I was advised to wait until today as your profiles update on the 1st of each month. I did call in this morning to get an update and it appears that the error made by Cell C's system is still affecting my ability to upgrade. My credit score is not the problem as I recently financed an entire car! I will be reporting Cell C to ICASA and the CGSO for unfair business practice and I will begin looking for an alternative service provider.
I am extremely disappointed in the way Cell C treats long standing customers who's accounts are always up to date! And the only reason the account was short paid, by 400 rand might I add, was due to an error on your side.
The only way I would consider remaining with Cell C is if this is resolved and I am contacted by your CEO or Executive member.
Thank you
WI
Waseem I's update01 Mar 2024, 10:17
Reviewer Update
Hi
Thank you for making contact with me yesterday.
As per our discussion, I was advised to wait until today as your profiles update on the 1st of each month. I did call in this morning to get an update and it appears that the error made by Cell C's system is still affecting my ability to upgrade. My credit score is not the problem as I recently financed an entire car! I will be reporting Cell C to ICASA and the CGSO for unfair business practice and I will begin looking for an alternative service provider.
I am extremely disappointed in the way Cell C treats long standing customers who's accounts are always up to date! And the only reason the account was short paid, by 400 rand might I add, was due to an error on your side.
The only way I would consider remaining with Cell C is if this is resolved and I am contacted by your CEO or Executive member.
Thank you
Thank you for making contact with me yesterday.
As per our discussion, I was advised to wait until today as your profiles update on the 1st of each month. I did call in this morning to get an update and it appears that the error made by Cell C's system is still affecting my ability to upgrade. My credit score is not the problem as I recently financed an entire car! I will be reporting Cell C to ICASA and the CGSO for unfair business practice and I will begin looking for an alternative service provider.
I am extremely disappointed in the way Cell C treats long standing customers who's accounts are always up to date! And the only reason the account was short paid, by 400 rand might I add, was due to an error on your side.
The only way I would consider remaining with Cell C is if this is resolved and I am contacted by your CEO or Executive member.
Thank you
WI
Waseem I's updateReviewer Update
01 Mar 2024, 14:57Hi MN
It's 15h00 and still no resolution, someone called me earlier and said they'd get back to me before 12h00, I can confirm that I did not receive a call.
At this point I am highly frustrated and irritated by this whole situation. If a resolution is not brought forward by 16h00 toda I will be going to my nearest branch and closing my entire account with Cell C.
The ball is now in your court.
Thank you
It's 15h00 and still no resolution, someone called me earlier and said they'd get back to me before 12h00, I can confirm that I did not receive a call.
At this point I am highly frustrated and irritated by this whole situation. If a resolution is not brought forward by 16h00 toda I will be going to my nearest branch and closing my entire account with Cell C.
The ball is now in your court.
Thank you
WI
Waseem I's update01 Mar 2024, 14:57
Reviewer Update
Hi MN
It's 15h00 and still no resolution, someone called me earlier and said they'd get back to me before 12h00, I can confirm that I did not receive a call.
At this point I am highly frustrated and irritated by this whole situation. If a resolution is not brought forward by 16h00 toda I will be going to my nearest branch and closing my entire account with Cell C.
The ball is now in your court.
Thank you
It's 15h00 and still no resolution, someone called me earlier and said they'd get back to me before 12h00, I can confirm that I did not receive a call.
At this point I am highly frustrated and irritated by this whole situation. If a resolution is not brought forward by 16h00 toda I will be going to my nearest branch and closing my entire account with Cell C.
The ball is now in your court.
Thank you