Cell C's System and Employees don't speak the same language - my account continues to get cut off.

So after receiving some fantastic customer service from some of the Cell C Staff regarding my initial review with Hello Peter, it seems that the system does not speak the same language as the personal that work there.... I continue to be cut off even though my account is only due to be paid on the 1st of September by arrangement. I have been a customer of Cell C's for years and my upgrade is at the end of this month now. I will not be renewing and my family and friends will be urged not to use Cell C moving forward.