GB
Gideon B
1 reviews | Active since May 2019
25 Nov 2024, 14:39
Cell C's shocking customer service
Cell C 's retention department is impossible to get hold off. I've been been trying for the past 3 weeks to get hold of them with no luck. Today I spent over 90 min in the queue waiting to speak and agent to cancel my contract. Shocking customer service. Can somebody please get in touch with me to resolve the matter?
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Cell C's replyOfficial
25 Nov 2024, 14:55Dear Gideon Botha,
We deeply regret the inconvenience and frustration you’ve faced in your attempts to reach our Retention Department. We understand how upsetting this experience has been and sincerely apologize for the prolonged wait times and lack of assistance.
Your feedback is important to us, and we are prioritizing your request. A team member will contact you shortly on *** to resolve the matter and assist with your contract cancellation.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our service.
Regards,
Cell C | NG
We deeply regret the inconvenience and frustration you’ve faced in your attempts to reach our Retention Department. We understand how upsetting this experience has been and sincerely apologize for the prolonged wait times and lack of assistance.
Your feedback is important to us, and we are prioritizing your request. A team member will contact you shortly on *** to resolve the matter and assist with your contract cancellation.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our service.
Regards,
Cell C | NG
Best regards,
Cell C's reply25 Nov 2024, 14:55
Official
Dear Gideon Botha,
We deeply regret the inconvenience and frustration you’ve faced in your attempts to reach our Retention Department. We understand how upsetting this experience has been and sincerely apologize for the prolonged wait times and lack of assistance.
Your feedback is important to us, and we are prioritizing your request. A team member will contact you shortly on *** to resolve the matter and assist with your contract cancellation.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our service.
Regards,
Cell C | NG
We deeply regret the inconvenience and frustration you’ve faced in your attempts to reach our Retention Department. We understand how upsetting this experience has been and sincerely apologize for the prolonged wait times and lack of assistance.
Your feedback is important to us, and we are prioritizing your request. A team member will contact you shortly on *** to resolve the matter and assist with your contract cancellation.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our service.
Regards,
Cell C | NG
Best regards,