Cell C's service is nonsense and there is no accountability

Cell C is just F'ing me around. When i sent the last review, i was asked to send the documents i was requested to send to their ***** email to them, i did forward all the required documents. i received an email stating that even though i received a commitment fee that i had to pay and was never advised or informed that a debit order of the same contract which i had paid off and cancelled will be debited from account. It is frustrating because i was instructed to now go back to the store where i paid the commitment fee and took out a new contract with Cell C and was advised that i can only get a new contract if my account with them shows that i owe Cell C R0, which was the case after i paid that commitment fee they gave me.

Everytime i get a call, i get advised differently on what to do or get given a reference number and nothing happens after that. When i took out my new contract i was advised that i will be invoiced a pro rata amount for the new contract as it was on the 12th of September and a full contract amount for the month of October which was expected and it is charged on my invoice for October. Why would i be advised that a pro rata amount for the new contract will be charged and still pay a full fee for the contract i cancelled with Cell C. Instead of dealing with their mistake, i am being made to run around and fix their mistake. What is even worse is my number has been suspended by Cell C. I also received my invoice for October which excludes the amount that was debited end of September of R 1154, the total invoice amount is R 2400.81 but my account was debited R 3624 and i can't even call them as my number or service has been suspended. I am not getting joy or anyone that explains what happened and where the mistake was, they seem to all be giving me different outcomes.

this is just pure nonsense as they're not taking responsibility and yet i must run around again after i was told to go to the police station and later informed that i was not supposed to do that. Now i am being told to go back to the store, why are they not FIXING THEIR MISTAKE! I AM SICK AND TIRED OF THIS AS IT HAS BEEN SINCE THE BEGGINING OF OCTOBER and i am still getting different answers. When i called again on Monday using my office phone and quoting the reference number i was advised that the case is still opened and they are still dealing with it and yet i get debited and my number suspended. I even signed a new contract with them and charged the pro rata fee. DONT SUBSCRIBE TO THIS NETWORK, IT IS NONSENSE AND I WILL KEEP BLOCKING THEIR DEBIT ORDERS UNTIL I GET ANSWERS.