TM
Teacher M
1 reviews | Active since Apr 2024
10 Sept 2024, 15:08
Cell C's retarded way of authenticating their customers
Hi
To whom it may concern
Cell C has a very retarded idiotic authentication method. First of all, who in the world memorizes the five last dialed numbers? Secondly who on earth knows exactly how long someone has a contract for?
Whoever invented this method of authentication by asking really unstrategic questions as a way of helping customers is an absolute retard. I am willing to pay to finish my remaining months with Cell C. All the other service providers use fingerprints and ID authentication, you guys are pathetic.
We couldn't do an upgrade with Cell C and are so happy we didn't.
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Helpful (0)
Replies (1)0
Replies (1)Cell C's replyOfficial
10 Sept 2024, 17:00Dear Teacher Marnus Matthysen
Thank you for reaching out to us.
We sincerely apologize for any inconvenience this may have caused. It is important for us to ensure the security of your account, and as such, we require you to complete the security check questions. This process is in place to protect both you, our valued customer, and our company from any ********** activity. Thank you for your understanding.
Please gather the correct information. Our Upgrade team will be in touch shortly.
Regards
Cell C | NT
Thank you for reaching out to us.
We sincerely apologize for any inconvenience this may have caused. It is important for us to ensure the security of your account, and as such, we require you to complete the security check questions. This process is in place to protect both you, our valued customer, and our company from any ********** activity. Thank you for your understanding.
Please gather the correct information. Our Upgrade team will be in touch shortly.
Regards
Cell C | NT
Cell C's reply10 Sept 2024, 17:00
Official
Dear Teacher Marnus Matthysen
Thank you for reaching out to us.
We sincerely apologize for any inconvenience this may have caused. It is important for us to ensure the security of your account, and as such, we require you to complete the security check questions. This process is in place to protect both you, our valued customer, and our company from any ********** activity. Thank you for your understanding.
Please gather the correct information. Our Upgrade team will be in touch shortly.
Regards
Cell C | NT
Thank you for reaching out to us.
We sincerely apologize for any inconvenience this may have caused. It is important for us to ensure the security of your account, and as such, we require you to complete the security check questions. This process is in place to protect both you, our valued customer, and our company from any ********** activity. Thank you for your understanding.
Please gather the correct information. Our Upgrade team will be in touch shortly.
Regards
Cell C | NT
