Cell C's poor level of service and customer relationships

On Friday 10 May 2024 06:50 I called Cell C Fibre to the home customer support to log a ticket that my internet was not working. The agent informed me that the turn around time is 3 to 5 days to resolve the issue, but is can be resolved on the same day. Then I received an email at 07:36 stating that they are happy to report that the thicket has been closed, but in reality I still did not have internet and no one attended to my issue. I called on Monday 13 May 2024 06:17 where I was informed that no one still attended to the ticket. Then later that day I called again just to get a status update and I was again informed that no one is attending to the ticket. On 14 May 2024 06:26 I called again to get a status update just to hear that there is no progress and this is when I informed the support agent that I am loosing money due to no service delivery and the agent escalated the issue. Later that day a support agent called me and asked me to send through a proof of address so that they can reactivate my account. I told the agent that I will send it when I get home. I sent the proof of address via email and asked a few additional questions, including why my account was deactivated. I received no clear answer to the questions. I also called the support center the tell them that I have sent through the proof of address. The agent that i spoke to informed me that they have forwarded my documents to their admin and that I will have internet the next day (15 May 2024). The Evening of Wednesday 15 May 2024, I still did not have internet so I called them again to get a status update, where the agent informed me again that the proof of address has been sent to their admin to reactivate the account and that I will have internet the next day and that the agent will do a follow up for met when they came in at 10:00. Thursday 16 May 2024 at 10:00 the agent called me to tell me that they are working on my internet. Throughout the day I monitored my connection to see when my internet is back online. At 15:13 I called the them again to tell them that I still do not have internet, then the agent told me that my account is deactivated and i need to send proof of address. This is when I gave them the detailed history of the incident and also told them that they have breeched contract on Friday 10 May 2024 at 07:30 when they falsely closed the ticket. I also said that I am thinking about switching to another service provider and write a review on hellopeter. Then the agent told me that they are going to pup me on hold so that they can discuss this issue with their manager. A few minutes later I was informed that someone will call me later and they are going to work on my issue. About 30 minutes later the rudest person called me to confirm my proof of address and after I have confirmed it they just cut the line without saying any thing. Eventually my internet came back online. On Friday 19 May 2024 at 09:05 a support agent called me to confirm if my internet is back online, where I informed the agent yes but I am not happy with the level of service that I received over the last few days and what is Cell C going to do in order to make me happy again, and reconsidering writing this review and not switching to another service provider. The agent told me that they can not make any promises but they can escalate it to their management. By the time the call ended they closed the ticket for the 4th time.