Cell C’s Pathetic Customer Service

I previously cancelled my contract on 20 August 2021 and I received an email stating that my last invoice and debit order was 1 September. On 7 September I received an invoice and I was unsure of what it was so I emailed the customer service’s email address and didn’t get a reply. I received a reference number. The turn around time is 24-48 hours.

By 12 September I hadn’t received a call so I sent a follow up again and I received a new reference number.

By 22 September I still didn’t get a reply and sent another follow up email and once again I received another reference. Still to this day I haven’t received an answer. It has been 20 days!

Cell C’s Customer Service is pathetic! Every time I follow up, I always have to keep asking when someone will contact me. What’s the point of having a customer service facility if you have to keep asking for an answer!!!!!