Cell C's pathetic client service!

Below are emails that have been sent to Cell C concerning my account with them. All I get in return are electronically produced emails telling somebody from Cell C will contact me. Nobody has!

Good day,

I am VERY disappointed in the service received from Cell C!!!!!!

Payment was made on my account ********** 93 on the 18th May 2019 at Checkers.

I immediately produced the proof of payment to cell C outlet in Olympus Village who emailed the proof of payment to Cell C. I was assured that all was fine and that my line was active.

I then received an SMS on the 23rd of April that my account will be deactivated.

I sent an email on the 23rd April with the proof of payment to ********** and I received an electronic confirmation that my email had been received.

However, my account was still deactivated!!

I sent an email again on 24th April 2019 to Customer Services and also Cc’d it to **********

Today is the 26th April 2019 9 DAYS AFTER I MADE PAYMENT!

Guess what? My account is still deactivated!

I have never had similar problems with either MTN or Vodacom. That does not say much about service at Cell C!!

I should change again to a company that does provide PROPER SERVICE!

Maybe it will help if I put this on HELLOPETER!

Jurie Fourie

Certified Property Inspector Member of the International Association of Certified Home Inspectors (InterNACHI)

From: ********** ********** Sent: Wednesday, 24 April 2019 12:51 To: ********** ********** Cc: ********** ********** Subject: FW: Proof of payment - ********** 182 Importance: High

Hi,

I have forwarded this to you in case the people who are supposed to have done something about this don’t do anything.

Thank you,

Regards.

Jurie Fourie

Certified Property Inspector Member of the International Association of Certified Home Inspectors (InterNACHI)

From: ********** ********** Sent: Wednesday, 24 April 2019 12:16 To: ********** ********** Subject: FW: Proof of payment - ********** 182 Importance: High

Hi,

Don’t people read your email?

I paid the outstanding amounts for this account on the 18th April 2019 at Checkers!

I sent this through yesterday to you!

Now you have cut me off!!!!!

Jurie Fourie

Certified Property Inspector Member of the International Association of Certified Home Inspectors (InterNACHI)

From: ********** ********** Sent: Tuesday, 23 April 2019 10:27 To: ********** ********** Subject: Proof of payment Importance: High