Item: Cell C
Rating: 1
Author: Victor C

Cell C's replyOfficial

18 Jan 2024, 15:26

Dear Victor,

Thank you for getting in touch with Cell C.

We apologise for the inconvenience you have experienced due to unallocated payments. Kindly send us your query to *** with the proof of payments and your alternative contact number so we can help get you back online as soon as it is possible.
Please add "HP(Postpaid): Victor Correia - *** | EasyPay payment allocation" as your subject line so we can have the query prioritized.

Cell C | NZ

Best regards,

Cell C's reply18 Jan 2024, 15:26

Official

Dear Victor,

Thank you for getting in touch with Cell C.

We apologise for the inconvenience you have experienced due to unallocated payments. Kindly send us your query to *** with the proof of payments and your alternative contact number so we can help get you back online as soon as it is possible.
Please add "HP(Postpaid): Victor Correia - *** | EasyPay payment allocation" as your subject line so we can have the query prioritized.

Cell C | NZ

Best regards,

VC

Victor C's updateReviewer Update

19 Jan 2024, 16:57

So at least Cell C rep****, but now I must provide a alternative number for them to contact me on during office hours.

I am trying to understand the logic. Please correct me if I am wrong. So, I paid my account, but Cell C's did not pick up my payment that was made through payfast.

Due to this I cant contact them and they cant phone me, because they cut off my line due to non payment.

So another weekend without Cell C, due to a problem with Cell C's system.

Just reinstate my account and fix your Payfast link on your site or remove it if it doesnt work. Fix the problems on your side Cell C.

But thank you for at least replying and trying for those in Cell C that still care.

Regards. Victor Correia.

VC

Victor C's update19 Jan 2024, 16:57

Reviewer Update

So at least Cell C rep****, but now I must provide a alternative number for them to contact me on during office hours.

I am trying to understand the logic. Please correct me if I am wrong. So, I paid my account, but Cell C's did not pick up my payment that was made through payfast.

Due to this I cant contact them and they cant phone me, because they cut off my line due to non payment.

So another weekend without Cell C, due to a problem with Cell C's system.

Just reinstate my account and fix your Payfast link on your site or remove it if it doesnt work. Fix the problems on your side Cell C.

But thank you for at least replying and trying for those in Cell C that still care.

Regards. Victor Correia.

VC

Victor C's updateReviewer Update

19 Jan 2024, 17:11

Thank you Cell C for attending so quickly to this query. There are still people in Cell C that care.

Now at least Cell C can phone me to sort out whats needed.

Regards. Victor.

VC

Victor C's update19 Jan 2024, 17:11

Reviewer Update

Thank you Cell C for attending so quickly to this query. There are still people in Cell C that care.

Now at least Cell C can phone me to sort out whats needed.

Regards. Victor.

VC

Victor C's updateReviewer Update

19 Jan 2024, 17:12

Or I can also phone them!

VC

Victor C's update19 Jan 2024, 17:12

Reviewer Update

Or I can also phone them!

Cell C's replyOfficial

19 Jan 2024, 17:17

We apologize for your less than satisfactory experience with us, which did not meet our usual customer service standards.

We have emphasized the importance of resolving this matter, promptly to our team, and we will contact you with an update.

In the interim your Cell C account has been activated.

Regards,
Cell C | MN

Best regards,

Cell C's reply19 Jan 2024, 17:17

Official

We apologize for your less than satisfactory experience with us, which did not meet our usual customer service standards.

We have emphasized the importance of resolving this matter, promptly to our team, and we will contact you with an update.

In the interim your Cell C account has been activated.

Regards,
Cell C | MN

Best regards,

Cell C's online payment platform does not work