EB
Esme B
1 reviews | Active since Jan 2019
11 Jul 2022, 09:00
Cell C's non-existant technical department
Their Customer Care is a bad joke. Try getting to speak to someone re a faulty phone still under guarantee..... good luck with that. 7 calls, one email and one callback from them and I am still no closer to getting ANY resolution. There little robotnvoice offers NO CHOICE to get through to their technical department. Do they even HAVE such a thing as a technical department?? 😡😡😡
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
11 Jul 2022, 11:34Hi Esme Bromley
Thank you for contacting Cell C.
You mentioned a faulty phone. Did you have the device submitted for assessments?
Regards
^MP
Thank you for contacting Cell C.
You mentioned a faulty phone. Did you have the device submitted for assessments?
Regards
^MP
Best regards,
Cell C's reply11 Jul 2022, 11:34
Official
Hi Esme Bromley
Thank you for contacting Cell C.
You mentioned a faulty phone. Did you have the device submitted for assessments?
Regards
^MP
Thank you for contacting Cell C.
You mentioned a faulty phone. Did you have the device submitted for assessments?
Regards
^MP
Best regards,
EB
Esme B's updateReviewer Update
11 Jul 2022, 14:46That is what I am TRYING to do. I live hours away from the nearest Cellc shop. As per one of your agent's recommendations I called 084143 and 084145 and asked to be transferred to the technical department. A robot tells me the call cannot be transferred as "We are currently experiencing some technical problems". ***?? So please be kind enough to get an agent to CALL ME ***) and arrange to have my phone collected for an ASSESSMENT. Oh and you should have at least 7 recorded voice calls from me on your records.
EB
Esme B's update11 Jul 2022, 14:46
Reviewer Update
That is what I am TRYING to do. I live hours away from the nearest Cellc shop. As per one of your agent's recommendations I called 084143 and 084145 and asked to be transferred to the technical department. A robot tells me the call cannot be transferred as "We are currently experiencing some technical problems". ***?? So please be kind enough to get an agent to CALL ME ***) and arrange to have my phone collected for an ASSESSMENT. Oh and you should have at least 7 recorded voice calls from me on your records.
Cell C's replyOfficial
11 Jul 2022, 17:55We'll be in touch.
^MP
^MP
Best regards,
Cell C's reply11 Jul 2022, 17:55
Official
We'll be in touch.
^MP
^MP
Best regards,