NM
Nonhle M

1 reviews | Active since Mar 2021

17 Mar 2021, 11:40

Cell C’s gross and ********** act

Cell C never fails to disappoint!! Firstly, my mom and I have been loyal Cell C customers for years. We have continuously renewed our contracts with them. Early this year we decided to cancel the contract and you won’t believe the level of disgrace in the service we received. We were transferred from department to department without any assistance. Every time we got transferred to the retentions department they cut the line. After 2 and a half months of trying to cancel the contract we finally succeed. Now we have been cut off recharge services without any explanations. I’ve literally called in 6 times and 6 different agents are telling 6 totally different things. How crazy is that? You’d swear they work for 6 different companies! The level of incompetence is really appalling, you’d swear they are the only service provider in the world.

0
Replies (4)
NM
Nonhle M's update17 Mar 2021, 12:26
Reviewer Update
My mom and I normally buy 900 minutes for R200 using *147# or buy data. On Monday I bought R200 airtime and tried to buy the minutes with no success. I keep getting messages saying “We are unable to process your request, please contact 135”. All the consultants have not been able to give me a solid answer as to what is happening. I can’t buy data or minutes using *147# and to top it all off with the R200 I recharged with I’m now left with R30. Until yesterday, I have minutes and data but the airtime was getting finished without having used it. Where is it going?
Cell C
Cell C's reply17 Mar 2021, 13:16
Official
Have you tried using your Cell C app to buy the minutes?

^PN
NM
Nonhle M's update17 Mar 2021, 13:58
Reviewer Update
I don’t even have the app... I’ll down it, try it and let you know if it works.
Cell C
Cell C's reply17 Mar 2021, 15:27
Official

Cool.

^PN