1 reviews | Active since Feb 2022
Cell C's Extremely Poor Service - A shocker!!
21 Aug: Attempt to buy 50GB data @ R549 via the Cell C App, money is gone from the bank but data is never provisioned. I follow up with Cell C, they blame the bank and I confirm with the bank that the transaction went through but I leave it and buy another 2GB which is provisioned. 22 Aug to 27 Aug: I keep on checking if data is provisioned but nothing ever appears. 28 Aug: I follow up with their X (twitter) who then assists me with getting the right people to follow up, they eventually call and indicate that I will be refunded. 30 Aug: E-mail requesting my banking details eventually arrives and I am provide them. 3 Sept: I get a response saying they will refund me within 2 to 3 business days 10 Sept: Nothing ever arrives and I decide to follow up with the X account again. Then someone phones back and promises to follow up with payfast for the refund. 11 Sept: Someone else phones with some bundle stories and promises to compensate me with a data bundle for R89 (12GB). I declined, what an insult! Long story short, this network has not refunded me my R549 and have not provisioned the data and promises another 2-3 business days.
A nothing short of **** experience, I cannot wait to port the number and throw that sim card very far away!!
28 Aug: I
Thank you for contacting us.
We truly apologize for any inconvenience or negative experience you may have faced. According to our support team's feedback, we will initiate your refund within the next three business days.
Regards
Cell C | NT
Best regards,
Thank you for contacting us.
We truly apologize for any inconvenience or negative experience you may have faced. According to our support team's feedback, we will initiate your refund within the next three business days.
Regards
Cell C | NT
Best regards,
