Cell C's demise is a function of poor Customer Service

I am not surprised Cell C is struggling to compete in the market. The customer agents serve customers with no interest. I have requested my account to be updated with the Credit Bureau as a paid up. I have been dealing with Sifiso Masangwana from the Contact Centre since the 25th of November 2019. To this day I have not found any joy. He shared a paid up letter which I told him is not significant if the account is not updated and closed. Can someone please review this matter and escalate accordingly.

Thanks