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Dee O

1 reviews | Active since Apr 2022

06 Jun 2024, 11:28

Cell C's Customer Support: All Talk, No Action"

It has been three days since my last review, and the only response from Cell C has been, "Our support team is currently working on this matter. We will revert to you." This generic reply makes me question whether they actually have a support team and if they truly prioritize their customers. In my review dated June 2nd, I highlighted issues with an "unmanned call center and emailing the unattended email address." This recent experience is exactly what I was referring to. Cell C is quick to respond publicly with empty promises, likely to maintain a good appearance, but they are woefully inadequate at resolving actual issues. I would be very reluctant to recommend anyone to consider doing business with Cell C.

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Replies (1)
Cell C
Cell C's reply06 Jun 2024, 12:51
Official
Dear Dee K Ok 

Thank you for contacting Cell C. 

We apologize for the time frame the query has taken. Certainly not the kind of experience we aim to provide. 

We will have the matter followed up and revert. 

Regards
Cell C | MP

Best regards,