Cell C's customer services is worsening by the day to non-existent.

So we have had a Fibre line with cell C for over two years now, a year ago we had to move and one person at Cell C was very helpful and the move went very quick and the new fibre line was active at our new residence the day after we moved in.

However, we had to move again as our Landlord is selling the place, so about a month before we had to move we started phoning Cell C informing them and trying to organize everything in time, however we kept hitting a brick wall as the call center staff was so clueless and unhelpful and rude, like they had no idea how to treat a customer. we have been struggling ever since and even after the move we could not get anything out of them. They refused to log the call with Vumatel and kept on saying they have no record or our case number, this is after we have been speaking to about 10 different people as no one want to do their job. Eventually we had to do Cell C's job by phoning vumatel and booking a new installation, then conference call Cell C in to get the authorization and all the relevant detail. Then Cell C told Vumatel they will call them back, which only happened two days later. ( Before I forget, this is after Cell C refused to cancel our line, because the contract expired last year November, and they said it take 3 months to cancel our line and no one was willing to do it at that time ) Anyway then when we threatened them that we are going to cancel and reverse our payment for the month that we had no internet they suddenly phoned Vumatel and the box was installed, After that we phoned Cell C to activate the new line, which they refused to do until a Cell C technician has been to our unit to install a rooter and then he should call them from our unit to activate the line. Now we are still waiting and everyday we phone Cell C they seem to get even more rude and just tells us that someone has been allocated the job and will get in touch with us, however they still have our address from 2 years ago on their system, apparently they see that we do have an active line, but no seems to be able to assist us with getting our fibre up at our new place. Even every time we were promised a call back we never received anything, everyone at cell C is just useless and passes the work off to the next.